What's your Uber experience?

[RooFlyer]

In Tas there are no toll roads so not much experience with Uber and tolls.

from Brisbane Airport to the city last night, I got an Uber and we went via the non-tunnel non-toll route. I asked the driver about how Uber handles tolls, and he pointed to the toll gizmo on his windshield and said when they used a toll road, the toll gizmo interacts with the Uber app, and the toll gets added to the fare.

however, on return today, city to the airport, the guy automatically went via the toll tunnel. I didn’t mind, but I asked him the same question as I asked the other guy. How does the fair change with toll or no toll route. His reply was that the most direct route is scheduled by the Uber app, and as that will always be the tunnel toll, the fare will always include the tunnel toll, even if you don’t go that route.

That sounds wrong and unfair. Has anyone got the right answer? Will thefare always include the toll if the toll route is the fastest way, or will the fare only include the toll if a toll road is actually used?

 

[Lynda2475]

His reply was that the most direct route is scheduled by the Uber app, and as that will always be the tunnel toll, the fare will always include the tunnel toll, even if you don’t go that route.

This is incorrect.

If the quoted Uber fair includes a toll but then for whatever reason you do not take the toll route, the toll is refunded. Also if the route was a non toll one but the driver deviates and takes a toll road this will be added.

The app uses GPS so it knows if you took the toll route to not.

Taking uber home from the office late at night there are about 5 or 6 different routes one could take. Often quoted the price to take one of the two routes, but knowing no traffic I direct the driver to take a different way (then the map auto adjusts) and the final charge was always adjusted to remove the toll.

Here are some screen shots from email receipts that show the adjustments each way

 

[justinbrett]

I have got ubers many times at BNE airport, and most drivers ask if I want to take the toll route. There's often not a lot of time saving if it's not peak hour.

@Lynda2475 is 100% correct in terms of only being charged the toll when you actually take it.