Whats your guest rating and service recovery record like at Hilton

[markis10]

I was reading a flyertalk thread about someone who got told they were not worth a free meal thanks to their value ratings, has anyone been shown what their guest rating is in the profile the hotel sees, apparently its from 1 to 5 stars, they also keep a service recovery log of extra things done when things go wrong?

Inside Hilton’s CRM Strategy - View from the Wing


I wonder if other chains will put more emphasis on it for BRG abusers/serial offenders? Thanks to a heap of low cost stays over Christmas, I would be pushing a star, might explain the great wine bottle swindle LOL.

 

[Gold Member]

Haha, I'll be lucky not to get 5 devil symbols on my HH account. I use various corporate rates worldwide (all legitimate, of course) at ~50% off whenever I like and using the full benefits of Diamond status via brekkie, lounge/drinks and Internet. And to rub it in, I redeemed my entire wad of HH points at the Conrad Maldives for 6 nights before the devaluation (valued at ~$15,000 AUD based on cheapest advance purchase for equivalent villa in peak season). Unfortunately, I do expect to have to pay for quite a few things at that property though :shock:

If only Hyatt could see how 'invaluable' I am to them too

 

[QF WP]

I have seen the screen showing my "property" rating as well as my "overall" rating - it was a HSW Exec Lounge former staff member who I got to know rather well. Don't believe it was a star rating - sure it was a number.

 

[QF WP]

Might try to grab a look at my HSW rating next weekend when I check-out. At least I know my Sydney rating will be non-existent when I stay there next Friday night (haven't stayed there in 20+ years and I'm quietly confident that their records don't go that far back).

 

[Mal]

Has been going on for a long time at Hilton. They really know their guests. They have the best system (for a massive hotel chain) to keep track of their guests overall.

 

[beardoc]

How would one find out what their ranking is?

 

[UP4014]

I'm so tragic when it comes to Hilton (because they have failed for me on so many different levels) that I don't even bother to claim the points. Book in various names via different booking sites and amazed at the different 'class' of service and rooms I get.

I do like the Melb South Wharf though.

M