What odds a fuel refund?

Discussion in 'Qantas Frequent Flyer Program' started by sailor, Oct 19, 2006.

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  1. sailor

    sailor Newbie

    Dec 21, 2003
    7
    0
    I see Qantas will drop its fuel "surcharge' by $15 for UK flights from next week.

    Having already paid the surcharge for the next UK trip - does that mean I'll get a refund?

    No - don't laugh! I mean it seems to make sense from the customer's point of view, although from Qantas' .... ? Yeah, OK, it is probably silly to even think about getting anything back.
     

  2. Kiwi Flyer

    Kiwi Flyer Senior Member

    Sep 24, 2004
    5,453
    4
    Yes you can get a refund. However you'll need to cancel your ticket and rebook. What's that you say? Fare has now gone up and no longer any availability in the original booking class? And not forgetting the 6-8 weeks to process the full refund. Too bad.

    Short answer - nope.
     
  3. NM

    NM
    Moderator

    Aug 27, 2004
    15,760
    1,211
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    Qantas did not retrospectively charge the fuel surcharge increases for people who had purchased tickets prior to the increases, so why should they refund when it goes the other way?

    As Kiwi says, the only way will be to have the ticket re-issued. In some cases the re-issue may have certain costs or restrictions. For example, on a DONE4 ticket, a re-issue will cost US$125 and I expect the fuel surcharge reductions on the entire itinerary will not be more than the reissue cost.
     
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