What language is okay or not okay for Airline Customer Service lines?

Discussion in 'Open Discussion' started by beardoc, Jun 24, 2012.

  1. beardoc

    beardoc Established Member

    Jul 13, 2005
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    Just out of interest, what would you do if I customer service agent for an airline, in trying to agree with you, suggested that you should be "pissed", in reference to being annoyed? I was a little taken aback and suggested that I didn't need to hear him saying that and that I was not annoyed, and reiterated that I needed him to log a support ticket with the IT department to fix the problem that I was experiencing.

    24 hours later, I'm still wondering, should he have said "pissed"? I'm not angry about the language, but I just thought it was really odd - kind of incongruous.
     
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  2. bigjobs

    bigjobs Active Member

    Jun 4, 2005
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    first world problems eh?
     
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  3. Hvr

    Hvr Senior Member

    Jun 27, 2007
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    I guess it depends on the airline and how serious the problem was and I suppose what class you were travelling in. Also, factors such as how long the conversation had been going on and if he was mirroring your words, attitude etc.

    Depending on the total situation I wouldn't be too offended but that is me. We're all different.
     
  4. robd

    robd Established Member

    Nov 8, 2011
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    "....what class you were travelling in." What's that got to do with anything?
     
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  5. GPH

    GPH Established Member

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    Sentences being shortened again.
    My pet hate is " enjoy " .......enjoy what ?
     
  6. Hvr

    Hvr Senior Member

    Jun 27, 2007
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    Well they may treat Y pax differently from F pax. After all you cannot downgrade a Y pax whereas if the issue was about an F pax being downgraded it would definitely warrant such language if the OP had used it or indicated they weren't offended by it.

    Therefore the phone agent might have been using such language to demonstrate their empathy with the OP.
     
  7. robd

    robd Established Member

    Nov 8, 2011
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    Certainly if the OP was chatting in a similar conversational style, I totally agree.

    This topic obviously also relates to word meanings in different countries.
     
  8. elbarto

    elbarto Established Member

    Nov 8, 2010
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    The Journey of course.
     
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  9. flyingfan

    flyingfan Active Member

    Jun 5, 2010
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    Indeed, the reality is that not every customer is treated the same - I reckon Mr CL in 1A is going to be spoken to differently vs. the leader of the brood on their way to CNS.

    And this mightn't work with everyone as the OP has demonstrated. It wouldn't bother me though, unlike things such as not being able to understand the operator, the operator unwilling to work towards resolving the issue, entering your account number and being asked for it again and so on.
     
  10. k_sheep

    k_sheep Established Member

    Apr 2, 2009
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    Agreed. Friday I was presenting at grand rounds (normally fancy schmancy) but the mood of the room was quite casual. I was asked a very casual question from someone in the audience, and I replied something about it being "super cool" - normally not acceptable in a formal setting, but quite appropriate given the company (I hope!).
     
  11. GPH

    GPH Established Member

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    But I was having coffee , not flying
     
  12. drewbles

    drewbles Senior Member

    May 11, 2007
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    I'm flying on 734's and 763's today. It's not a journey I enjoy (I tolerate it as i'm in J and it's double SC's though ;)).
     

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