What is Telstra doing

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ausfox

Active Member
Joined
Dec 20, 2012
Posts
532
Qantas
LT Gold
We have been in France, England, Wales and Ireland across the last 14 days
Our email accounts have been switched off 4 times. It takes ages to log in because it seems that Telstra are suspicious of all but the most secure servers.
I threw my hands in the air and decided to only go via webmail. Something from the 90s.
They returned today but there are intermittent email losses and I don’t want to miss contact from the airlines. This happened in November last year but I am too slow to realise what was happening.
Anyone else having this experience or can provide advice.
Thanks
 
Apologies, but your message isn’t quite so clear to me in what your issues are and where they are coming from…
  • Who are your email accounts with? Gmail, outlook, hotmail…etc
  • How do you access you email normally? Website, native mail app, Apple mail….etc
  • What devices do you use to access your email? Phone, tablet, PC….etc….brands?
  • How are you connecting to the internet? Roaming, wifi, local telco SIM card…etc
  • Does the same problem occur on different devices at the same time? Via different connection methods?
  • What exactly does “switched off” mean? Email accounts don’t normally get switched off. They may be suspended is suspicious activity or access is detected.
  • If they are “switched off” or suspended, then how are you managing to log in, even as you say it “takes ages”.
  • Where does TELSTRA fit into the picture?
  • Is it only email that is a problem? i.e. can you still access the Internet when you can’t access your email?
 
ausfox said:
We have been in France, England, Wales and Ireland across the last 14 days
Our email accounts have been switched off 4 times. It takes ages to log in because it seems that Telstra are suspicious of all but the most secure servers.
I threw my hands in the air and decided to only go via webmail. Something from the 90s.
They returned today but there are intermittent email losses and I don’t want to miss contact from the airlines. This happened in November last year but I am too slow to realise what was happening.
Anyone else having this experience or can provide advice.
Thanks
Click to expand...
Try using a VPN when traveling connected to an Australian host.
 
DeKa said:
Are you using Telstra or Bigpond email?
If so Telstra are phasing it out… Telstra email down? - Telstra Broadband - Whirlpool Forums

If you are using Telstra or Bigpond email I’d suggest switching to Gmail, Outlook.com or similar.
Click to expand...
I first got home internet access with a company that’d been recommended to me by the name of Zip Internet, located in the Hunter Valley, in 1994. My @zip.com.au email address lasted over 20 years, as they were bought by a company who was bought by another company who was bought by another company who was eventually bought by Telstra … who shut down that operation & removed the domain & ditched my over-20-year-old email address.

Meaning I had to switch everything over to a new address. Chose @gmail.com as the most likely to hang around for a bit.
 
Forg said:
I first got home internet access with a company that’d been recommended to me by the name of Zip Internet, located in the Hunter Valley, in 1994. My @zip.com.au email address lasted over 20 years, as they were bought by a company who was bought by another company who was bought by another company who was eventually bought by Telstra … who shut down that operation & removed the domain & ditched my over-20-year-old email address.

Meaning I had to switch everything over to a new address. Chose @gmail.com as the most likely to hang around for a bit.
Click to expand...
It’s very easy to set up your own domain and email server.
 
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Why use email servers linked to your internet provider. There is no benefit other than making you a sticky customer. Make the jump and it will be easier for you to change internet providers

Just use cloud based ones such as Gmail
 
ausfox said:
Anyone else having this experience or can provide advice.
Thanks
Click to expand...
It's a reasonable security precaution on telstra's part to precent malicious access to your email accounts.

While you are travelling already, it's not practical to make the changes you need for long term peace. Depending on your confidence you could try one of these ideas:

a) Sign up to a VPN service which puts the IP address of your device always in the same country. I've been using the free Proton VPN.

b) Sign up to gmail. Forward your Telstra email to the new gmail address. Then use Gmail to access your email. Even start giving the airlines your new gmail address.

c) easiest. each time your change location just be prepared to re-enter your telstra passwords
 
Out of interest, is it possible long term to redirect all of my myriad small use bigpond correspondents to one gmail account?
Fair enough to change important frequently used contacts but the historical ones are the question.
 
One you are back home you can import all your historic bigpond into gmail, then just set about changing email on all subscriptions, accounts etc. Monitor the telstra accounts f9r 12 months to ensure you didnt miss anything before disabling.

You should be able to put a permanent diversion on unless telstra have blocked this.
 
Lynda2475 said:
One you are back home you can import all your historic bigpond into gmail, then just set about changing email on all subscriptions, accounts etc. Monitor the telstra accounts f9r 12 months to ensure you didnt miss anything before disabling.

You should be able to put a permanent diversion on unless telstra have blocked this.
Click to expand...

I have autoforward from bigpond to gmail - have done for many years - but I still give out my bigpond email exclusively (it's just shorter and easier). I never access via bigpond, only via gmail.

They did something a while back to assign the email to my mobile account instead of broadband, so theoretically I could change ISPs if I keep my mobile with Telstra.

In practice I can't see Telstra getting rid of bigpond emails for many, many years due to the number of people still using them (I know at the apple store, they have a @bigpond.com shortcut button when they take your details). My brother still uses a hotmail.com address.
 
So about two weeks ago Telsta Bigpond email stopped coming via GMAIL app on Android. This seemed to fix it self after Telsta had finished their upgrade of email servers.

Now emails in the GMAIL APP will Not delete?

Anyone solution to this other than move off BIGPOND email address?
 
My friend in UK has a googlemail.com email address that has been working for a very, very long time. I have never had a problem receiving emails from that address on my Australian telstra.com account until recently. I can send them a message OK but any reply they send from the googlemail account never reaches me and they report (via text messenger) that they get a response saying the 'receiving server rejected it'. Anyone got any ideas? It seems to me that Telstra are now treating it as spam for some reason. Telstra support is cough so I'm not keen to spend an eon explaining to some foreign individual what the problem is only for them to say they don't know.
 
Welcome on board DavoVH.
Maybe the best is to open a Gmail account as well, or open a Yahoo email address.
Just so that they can contact you via email.
Also, the next actual convo you both have, give each other a code word so that you don't get to answer a scam email.
Knowing scammers, anything goes.
As for why Telstra is declining getting the email to your Telstra account, that side, I don't know, so can't say.
 

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