What is happening with Velocity eStore

mgmm2025

Junior Member
Joined
May 23, 2025
Posts
16
Hi all,

Has anyone else noticed changes to the Velocity eStore? I can no longer find the “My Click History” or “My Purchases” sections, and retailers I previously used, such as JB Hi-Fi, Chemist Warehouse and Temu, no longer appear to be listed.

Has the eStore recently been updated, or is this a technical issue? I would appreciate any insight from anyone who has experienced the same problem.
 
I was on it this morning and my first thought was the interns have been at the website again and made it annoying to use

I use to be able to list all in alphabetical order so I can find a particular store I was looking for but now I cant figure that out
 
Check your emails:

discover a whole new way to shop
We’ve brought together the best of our Rewards Store and e-Store so you can earn and use Points in the same place. Shop thousands of products on our Marketplace or earn Points shopping directly with our Shop & Earn retailers, all under the Velocity Store.^
 
I was on it this morning and my first thought was the interns have been at the website again and made it annoying to use

I use to be able to list all in alphabetical order so I can find a particular store I was looking for but now I cant figure that out
If you go to the hamburger menu, there's a brands tab. You still have to sort it A-Z instead of "Popular" to get it to look more or less the same as before, but it can be done.

I don't know what focus group told them we want more wretched "marketplaces" though.
 
There are 1000 bonus points on the table for the first 30,000 customers to successfully negotiate the new website.
Velocity Store 1,000 Bonus Points Offer Terms and Conditions
Velocity Members that shop via the Velocity Store between 12:00am 21 July 2026 and 11:59pm 31 August 2026 AEST (“Offer Period”) will have the opportunity to earn 1,000 bonus Velocity Points (“Points Offer”) when they make an Eligible Transaction. An Eligible Transaction is a Member’s first ever transaction via the Velocity Store where the Member:

1. Redeems a minimum of 2,000 Velocity Points in one transaction via a Velocity Store Marketplace Seller; or
2. Spends a minimum of $50 (excluding shipping costs) in one transaction with a Marketplace Seller or via a Shop & Earn retailer on a Product or Products that are otherwise eligible for Velocity Points earn – not all Products available to be purchased through the Velocity Store are eligible for Points earn, and the relevant Product page will indicate if an item is eligible for Points earn.
The Points Offer is not available on the purchase or redemption of gift cards.

The Points Offer is only available to the first 30,000 Members who successfully complete an Eligible Transaction during the Offer Period. Once the 30,000 Member limit has been reached, no further Members will be eligible to receive the Points Offer. This Points Offer can only be used once by a Velocity Member.

To make an Eligible Transaction, the Velocity Member must either:

1. while logged into their Velocity Store account, follow the unique link provided on the Velocity Store to a Shop and Earn Retailer’s website and make a purchase in that session; or
2. access a Shop and Earn Retailer website via the Velocity Store ‘shop and earn’ browser plug-in installed and activated on their browser and make a purchase; or
3. make a purchase from a Marketplace Seller via the Velocity Store website.
If a Member makes a purchase via a Velocity Store Shop & Earn Retailer, the Velocity Member agrees to the use of cookies to track and record purchases made by the Velocity Member via the Velocity Store so that Points are able to be awarded. It is the Velocity Member's responsibility to ensure that cookies are turned on in their browser and that the security settings in their browser allow the use of cookies. Purchases made via the Velocity Store are subject to the relevant Shop & Earn Retailer or Marketplace Seller’s terms and conditions, including in respect of price, delivery and returns policy.

For transactions made via a Shop & Earn Retailer, Velocity Members will be notified by email within 7 working days of the date of purchase whether the transaction was tracked. If a purchase is eligible for Points earn and has been approved by the retailer, Velocity Points for the purchase, including the bonus Points, will be credited to the Member’s Velocity account within 61 days of the date of purchase. The process of approving purchases and awarding Velocity Points is at the discretion of the retailer. Velocity may cancel any allocation of Velocity Points, including as part of the Points Offer or can reverse any allocated Velocity Points, including as part of the Points Offer if it is advised that: 1. the Member has cancelled the relevant purchase or returned the products, 2. an invalid e-Voucher or payment method was used at point of sale, 3. applicable purchase conditions are not satisfied (e.g. purchase invalid or ineligible), or 4. the retailer cancelled a purchase transaction (for instance due to product availability or any fraudulent behaviour by the Velocity Member).

Full Velocity Store Terms and Conditions apply. Velocity Membership Terms and Conditions apply. This offer may be changed, extended, suspended or terminated at any time.
 
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I will say though, they've lost a few of the brands I've ordered in the past: Country Road, A Brand, Castlery...
 

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