What are your pet annoyances on Qantas?

[N860CR]

+ 1 A complete bog standard affair - QF should feel utterly ashamed!

We never heard the end of that so I really truly hope that a suitable outcome was reached with an attached gag order.

That said, the levels that poor couple had to go to and the absolutely disgusting behavior of Qantas staff at so many levels has permanently stained the brand in my eyes.

 

[JohnK]

If only they had some aircraft with a capacity between a B737 and an A330 ...

Like the 767s? Oh wait....

 

[esseeeayeenn]

Like the 767s? Oh wait....

Funny you should mention them.

 

[JSS]

Having to pay $40 per person call centre fee to change an award flight, even though the Qantas website won't allow you to change it yourself online. This happened to me yesterday when I needed to change the date of the return flight when the first sector had already been flown. If the system won't allow you change it yourself then they shouldn't be allowed to charge a call centre fee.

 

[Tortuga]

Biggest pet annoyance. As soon as they start making massive profits they completely destroy their customer service division meaning 1 hour + wait times to get assistance. Absolute disgrace - then they go announce wifi on planes... Get the basics right first Qantas before you start adding all these extras.

 

[Mr_Orange]

Having to pay $40 per person call centre fee to change an award flight, even though the Qantas website won't allow you to change it yourself online. This happened to me yesterday when I needed to change the date of the return flight when the first sector had already been flown. If the system won't allow you change it yourself then they shouldn't be allowed to charge a call centre fee.

Agreed. I would have HUACA and if I had still run into a brick wall, would have requested to speak to a supervisor. It's just not worth accepting this kind of bull from any business otherwise it just reinforces the idea that they can get away with it.

 

[blackcat20]

Having to pay $40 per person call centre fee to change an award flight, even though the Qantas website won't allow you to change it yourself online. This happened to me yesterday when I needed to change the date of the return flight when the first sector had already been flown. If the system won't allow you change it yourself then they shouldn't be allowed to charge a call centre fee.

I usually ask nicely for the fee to be waived given the inability to do it online...havent been turned down yet.

 

[medhead]

Technically awards are not allowed to be changed once the first flight has been taken. It certainly would be nice to waive fees when things can't be done online. But in the case, it might be that it couldn't be done online because it wasn't allowed to be done at all. Perhaps take the good with the bad.

Full disclosure: I had my most recent award flight change fee waived because online was broken: but that was to change the first flight on the booking.

Having to pay $40 per person call centre fee to change an award flight, even though the Qantas website won't allow you to change it yourself online. This happened to me yesterday when I needed to change the date of the return flight when the first sector had already been flown. If the system won't allow you change it yourself then they shouldn't be allowed to charge a call centre fee.

Agreed. I would have HUACA and if I had still run into a brick wall, would have requested to speak to a supervisor. It's just not worth accepting this kind of bull from any business otherwise it just reinforces the idea that they can get away with it.

I usually ask nicely for the fee to be waived given the inability to do it online...havent been turned down yet.

 

[Happy Trails]

Technically awards are not allowed to be changed once the first flight has been taken. It certainly would be nice to waive fees when things can't be done online. But in the case, it might be that it couldn't be done online because it wasn't allowed to be done at all. Perhaps take the good with the bad.

Some changes after commencement of travel, including dates, are allowed per the T&Cs.

See clause 14.7

https://www.qantas.com/fflyer/dyn/program/terms#jump15

 

[craven morehead]

Fred Perry inspired food .

You don't like your food strained through a tennis racket then TonyHancock ? :mrgreen:

 

[VHOEJ]

I am sure this has been mentioned already but...........Y passengers using the J lavatory.

Most of the 737's have the cabin divider / curtain - yes they are ugly but they serve a purpose. On the reconfigured 737's, there is no divider at all. Despite the verbal instruction from the CSM, economy passengers think the J lavatory is available to them. The curtain was a detractor - yes it looks terrible but it stopped economy passengers walking up there.

I just flew back from CNS in Y and watched about 6 Y passengers walk up to that lav. I felt bad for the J passengers who then had to wait.

Either bring back the curtain or the crew need to tell Y passengers to using the toilet in the back, unless it is an emergency case (we know what that means).

 

[Quickstatus]

I am sure this has been mentioned already but...........Y passengers using the J lavatory.

Most of the 737's have the cabin divider / curtain - yes they are ugly but they serve a purpose. On the reconfigured 737's, there is no divider at all. Despite the verbal instruction from the CSM, economy passengers think the J lavatory is available to them. The curtain was a detractor - yes it looks terrible but it stopped economy passengers walking up there.

I just flew back from CNS in Y and watched about 6 Y passengers walk up to that lav. I felt bad for the J passengers who then had to wait.

Either bring back the curtain or the crew need to tell Y passengers to using the toilet in the back, unless it is an emergency case (we know what that means).

Easy just make all toilet visits a "pan-pan".

 

[JohnK]

I am sure this has been mentioned already but...........Y passengers using the J lavatory.

No instructions that I heard on either flight Friday and today but then I board fashionably late.

Retro Roo on Friday. The front lavatory got a solid work out from the economy passengers.

 

[medhead]

CSM invited me to use the front toilet this morning during the personal welcome on board.

 

[Franky]

Flew home to PER from SIN on Monday night on the dreaded very full 737. There were 6 passengers who required wheelchair assistance to board, as well as a couple of families with children, which meant a lengthy delay in boarding and subsequent departure. Obviously this meant a much longer period embarking and on board with limited toilet facilities. Once airborne, the curtains were drawn and an announcement was made that Y pax were to use the loos down aft. Not that I kept a close eye on things, but I don't recall anyone trying to use those up forrard, which in the circumstances I thought was a remarkable effort. However, I do recall that the flight up on a Scoot Dreamliner was a much more pleasant flight, and cost somewhat less.

 

[drron]

I still cant accept NP's mixed leaves as the only salad choice.

 

[Moindardt]

I was looking at flights to SIN and it kept routing via PER on 737's for both legs. Double the price to fly direct. If I wanted to torture myself I would do it on a $199 flight not a $3000 flight.

 

[Reeldeel]

Annoyance #1.
Inconsistency.
I have experienced amazing service from FA's and airport staff. I have also received ordinary and at times unpleasant treatment.
Times when flights can be altered with a smile, times when the same situation can only be rectified at significant cost.
One hour waits on the phone to QF, no return call next time, then straight through to QF premium the next.

...I could go on here ad nauseam.

If Qantas could get consistency right they would be an outstanding company.

 

[Limewood]

Be nice if a complete list was on page 1 as as a sticky.

 

[codash1099]

If Qantas could get consistency right they would be an outstanding company.

Or a totally lousy one!