Another month, another failure. Bonus points did not calculate. However!
Spoke with Customer Service Agent earlier in the week, and happened to get a Supervisor. They were very attentive to listen to my story of what is happening, and submitted a complaint on my behalf. Had a call from the complaints area today to follow up and they informed me that they have realised that the company that calculates the points and bonus points were not aware of change in the description (his words, not mine) for Qantas purchases on the Statements, and therefore, their formula was no longer calculating or transferring bonus points.
They indicated to me that work is now underway to investigate this and rectify it. I took this to mean that they will be doing a back-calculation for all customers affected.
I explained that I hoped that Westpac would advise all of the customers affected by this failure, and the steps it is taking to rectify. I was assured that it should be corrected by the time I receive my next statement. I've already got a few QF purchases, so will be able to test that out.
What this space still me thinks....
On a positive note, they have agreed to refund my annual fee (which just hit the account) due to the inconvenience caused.