Still ongoing.
The case manager at Westpac showed her true colours when she put a block on ALL my accounts unrelated to the claim. I was selling a property and was unable to complete because she had blocked the loan! A call to the ombudsman had it sorted out in a couple of hours and all accounts unlocked again, but it shows the lengths they will go to in order to try to ruin your life. What they did was not only unconscionable but illegal. The ombudsman said she tried to say it had nothing to do with her, but a contact in Westpac said her name was all over it. It certainly hasn't helped their case.
No legal fees, just have your facts right and present your case in a concise cogent manner. I know from our exchanges you can do this.
Do not involve any legal representation or they will ruin you.
Message me if you want to discuss. Good luck.