I have abit of a gripe about Virgin Blue's Webcheck and Bluecheck advertising and the procedure at the airport.
I have seen billboards and other advertising as well as the email flight alert which maks two clear statements:
'Jump the queue'
"why not save time and use......."
Some airports like Coolangatta have a seperate queue for people who have used webcheck at home and they seem to call whoever is next in that line ahead of anyone else.
However, take Sydney or Melbourne which are considerably busy and arrive at a busy time and what you find is two queues.
One is for priority 'guests' on Corporate Plus fares, the other is for anyone and everyone else.
So after checking in at home I then stand in a queue mixed with families and others who have not checked in.
The end result is.........I havent jumped the queue nor saved myself any time at all as the promotional spin suggests.
They do have one desk marked 'web check bag drop' but their is no seperate queue to get to it....you have to get in the one and only queue.
I think that if Virgin Blue really wants to take it's business approach seriously, as not all business customers travel on their corprate plus fare.....then they need to address this.
It should be so that people like me who travel alot and are well organised can drop my bag off with ease, rather than stand in the queue with people who dont even know if they are in the right terminal.
I havent complained to them because I dont like the condecending reply like "we are really sorry you feel that way"....like it's me that's the problem.
and that's what really grinds my gears.......
JASON
I have seen billboards and other advertising as well as the email flight alert which maks two clear statements:
'Jump the queue'
"why not save time and use......."
Some airports like Coolangatta have a seperate queue for people who have used webcheck at home and they seem to call whoever is next in that line ahead of anyone else.
However, take Sydney or Melbourne which are considerably busy and arrive at a busy time and what you find is two queues.
One is for priority 'guests' on Corporate Plus fares, the other is for anyone and everyone else.
So after checking in at home I then stand in a queue mixed with families and others who have not checked in.
The end result is.........I havent jumped the queue nor saved myself any time at all as the promotional spin suggests.
They do have one desk marked 'web check bag drop' but their is no seperate queue to get to it....you have to get in the one and only queue.
I think that if Virgin Blue really wants to take it's business approach seriously, as not all business customers travel on their corprate plus fare.....then they need to address this.
It should be so that people like me who travel alot and are well organised can drop my bag off with ease, rather than stand in the queue with people who dont even know if they are in the right terminal.
I havent complained to them because I dont like the condecending reply like "we are really sorry you feel that way"....like it's me that's the problem.
and that's what really grinds my gears.......
JASON