Virgin Voyages Access Keys for 79,999 points on the Velocity Store

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Virgin Voyages

www.velocityfrequentflyer.com www.velocityfrequentflyer.com

Never head of an "Access Key" - I guess it's like a cruise voucher ...

RouteSailing DatesNumber of nights
Melbourne to Hobart (& back)16 December 2023 to 21 December 20235 nights
Mel-Burnie Getaway23 January 2024 to 27 January 20244 nights
Melbourne to Hobart (& back)27 January 2024 to 1 February 20245 nights
Melbourne, Sydney and Hobart1 February 2024 to 7 February 20246 nights
Melbourne to Tasmania (& back)22 February 2024 to 27 February 20245 nights
Melbourne and Hobart Holiday27 February 2024 to 2 March 20244 nights
Melbourne to Melbourne (& Burnie)

..
Sydney to Hobart (& back)11 February 2024 to 15 February 20244 nights
Sydney to Burnie (& back)15 February 2024 to 19 February 20244 nights
Sydney, Melbourne & Burnie19 February 2024 to 22 February 20243 nights
 
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Got my Access Key at 7.01am. First attempt to book bombed out with a 404 error part way through. Second attempt worked; the 6 night one from 1 - 7 Feb, Melbourne / Sydney / Hobart. Sea Terrace on deck 12.
 
How did people successfully get their Access Keys after receiving the blank email? I couldn't get through their live chat ("Sorry, agents are swamped") and now stuck on hold with them via their 1800 number currently. I have also tried emailing the sailorservices address, but not sure how long it will take to get a response, since it was a few hours since the initial blank email came through and they're probably managing a number of emails about it.
 
lrp said:
How did people successfully get their Access Keys after receiving the blank email? I couldn't get through their live chat ("Sorry, agents are swamped") and now stuck on hold with them via their 1800 number currently. I have also tried emailing the sailorservices address, but not sure how long it will take to get a response, since it was a few hours since the initial blank email came through and they're probably managing a number of emails about it.
Click to expand...
I emailed sailor services and the collinson email that was given as a contact in the redemption process. Not sure which one (if either) prompted the email with the key included.
 
lrp said:
How did people successfully get their Access Keys after receiving the blank email? I couldn't get through their live chat ("Sorry, agents are swamped") and now stuck on hold with them via their 1800 number currently. I have also tried emailing the sailorservices address, but not sure how long it will take to get a response, since it was a few hours since the initial blank email came through and they're probably managing a number of emails about it.
Click to expand...
Glad that I’m not the only one with problems. I’ve taken a screen shot of the cabin I want and will be off to the ACCC if they can’t fix this promptly.
 
you need to book with just one person then u can put second person in later that was the only way I could book mine we are off to Burnie I have already too many cruises in jan and march
 
antycbr said:
Glad that I’m not the only one with problems. I’ve taken a screen shot of the cabin I want and will be off to the ACCC if they can’t fix this promptly.
Click to expand...
done the same, just want the 4 day 11th Feb for the wifes birthday
 
For light sleepers out there, I was allocated deck 14 (deck 15 is public space/restaurants) near the elevators. I called in to sailor service and they were able to put me down to deck 13 far from the elevators.

Took about 30 minutes to be connected but smooth sailing from that
 
For the people who understand ships and go on cruises. I got this for my parents. They only wanted a 3 day cruise.

Is below good or should I call for same room type but a different level ect..?
RESILIENT LADY
CABIN TYPE
THE SEA TERRACE
CABIN NUMBER
13290Z
DECK
13
 
Freq Flier 2013 said:
For the people who understand ships and go on cruises. I got this for my parents. They only wanted a 3 day cruise.

Is below good or should I call for same room type but a different level ect..?
RESILIENT LADY
CABIN TYPE
THE SEA TERRACE
CABIN NUMBER
13290Z
DECK
13
Click to expand...
The Sea Terrace cabins are balcony cabins so they are pretty decent. If you look at the cabin options the Sea Terrace ones are near the most pricey end.
 

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