ozstamps
Established Member
- Joined
- Aug 30, 2003
- Posts
- 1,412
- Virgin
- Platinum
Virgin getting very HEAVY re completed credit card refunds. Sad to see. Had the correct flights PNR, and card dispute file number, so was not Spam or a hoax etc.
A couple weeks back I asked my credit card company to credit back to my card account, some domestic flights we had made on Virgin for May. Very many $100s.
Virgin cheerfully add on a credit card surcharge, on all bookings, but I always use one, and not do a fee free direct transfer BECAUSE the card company is there as a security backdrop, in cases exactly like this.
Virgin had cancelled the flights, and had not advised us in any way of that, or re-routed us even a week later, and they had never generated a Velocity travel bank credit.
Very poor form, but strange days for all of us, and no way to phone them of course, so simply asked card company to process a full credit, which they did, weeks back. Fast and easy and final. My life moved on.
No WAY did I want a travel credit “IOU” from a carrier I feel pretty certain is doomed by June 30. I hope they pull out of it somehow, but it is my hard earned money, not Virgins, and I wanted it back in cash, to spend how I choose, and not an IOU that might very likely be worthless.
If they do come out the other side, I’ll choose to book and pay at that time for any flights we take. We are both long term Velocity Platinums, so yes Virgin/Velocity emerging the other end will be nice to see, even if is a heavily reduced version of what we now have. But standover heavy emails will get them no business or loyalty.
Get an email today from Virgin with some very heavy wording - allegedly from Spring Hill Brisbane, but the sightly mangled English makes me feel it might have been from offshore typing fingers. Who knows right now? The totally stuffed up ‘’Status Extension’’ email yesterday, showing no actual status extension period, shows many staffers do not have their eye on the ball in there right now, and nothing is being checked carefully.
“your Bank dispute raised date must be withdrawn and should it progress to a Chargeback (bank finding in your favour) then we will be in touch to organise collection of the funds owing.” (Verbatim and unedited Chinglish (?) posted here.)
You gotta be kidding - “must be withdrawn” or “we will be in touch to organise collection of the funds owing.” They are basically conceding their IOU offer to others is ultimately worthless.
Well guess what Virgin, the charge credit has been processed over a week back, and your uncalled for aggressiveness here, and clear desperation, will not win you any fans. OR get it overturned.
“we will be in touch to organise collection of the funds owing.” Good luck with that folks - send in Rumpole of The Bailey, as you will definitely NEED him! A LOSE-LOSE situation. They will never get any of the money back, AND they will p!ss off a LOT of once loyal clients. It was MY money, no service was provided, the booking was cancelled with no advice, and I simply moved decisively and got it credited back - end of story.
Heavying ANY passenger who has had a credit charge refund processed is dumber than dirt. It is a done deal - banks will not budge on it once processed. Goods or services not supplied - case closed. Threatening to then chase the CLIENT for that money, that is not theirs, is dumber still. Especially Elite level flyers.
Smacks of total financial desperation and panic to me. Any others getting heavied in a similar fashion?
If they are resorting to this standover stuff, I really doubt they will last to June 30, as the cash clearly is running out rapidly.
Maybe they can cancel my million+ Velocity points - oops they are all transferred weeks back. Or maybe they can take away my future Platinum Upgrades for flights I am not booked on. The dumbest email I received all year.
A couple weeks back I asked my credit card company to credit back to my card account, some domestic flights we had made on Virgin for May. Very many $100s.
Virgin cheerfully add on a credit card surcharge, on all bookings, but I always use one, and not do a fee free direct transfer BECAUSE the card company is there as a security backdrop, in cases exactly like this.
Virgin had cancelled the flights, and had not advised us in any way of that, or re-routed us even a week later, and they had never generated a Velocity travel bank credit.
Very poor form, but strange days for all of us, and no way to phone them of course, so simply asked card company to process a full credit, which they did, weeks back. Fast and easy and final. My life moved on.
No WAY did I want a travel credit “IOU” from a carrier I feel pretty certain is doomed by June 30. I hope they pull out of it somehow, but it is my hard earned money, not Virgins, and I wanted it back in cash, to spend how I choose, and not an IOU that might very likely be worthless.
If they do come out the other side, I’ll choose to book and pay at that time for any flights we take. We are both long term Velocity Platinums, so yes Virgin/Velocity emerging the other end will be nice to see, even if is a heavily reduced version of what we now have. But standover heavy emails will get them no business or loyalty.
Get an email today from Virgin with some very heavy wording - allegedly from Spring Hill Brisbane, but the sightly mangled English makes me feel it might have been from offshore typing fingers. Who knows right now? The totally stuffed up ‘’Status Extension’’ email yesterday, showing no actual status extension period, shows many staffers do not have their eye on the ball in there right now, and nothing is being checked carefully.
“your Bank dispute raised date must be withdrawn and should it progress to a Chargeback (bank finding in your favour) then we will be in touch to organise collection of the funds owing.” (Verbatim and unedited Chinglish (?) posted here.)
You gotta be kidding - “must be withdrawn” or “we will be in touch to organise collection of the funds owing.” They are basically conceding their IOU offer to others is ultimately worthless.
Well guess what Virgin, the charge credit has been processed over a week back, and your uncalled for aggressiveness here, and clear desperation, will not win you any fans. OR get it overturned.
“we will be in touch to organise collection of the funds owing.” Good luck with that folks - send in Rumpole of The Bailey, as you will definitely NEED him! A LOSE-LOSE situation. They will never get any of the money back, AND they will p!ss off a LOT of once loyal clients. It was MY money, no service was provided, the booking was cancelled with no advice, and I simply moved decisively and got it credited back - end of story.
Heavying ANY passenger who has had a credit charge refund processed is dumber than dirt. It is a done deal - banks will not budge on it once processed. Goods or services not supplied - case closed. Threatening to then chase the CLIENT for that money, that is not theirs, is dumber still. Especially Elite level flyers.
Smacks of total financial desperation and panic to me. Any others getting heavied in a similar fashion?
If they are resorting to this standover stuff, I really doubt they will last to June 30, as the cash clearly is running out rapidly.
Maybe they can cancel my million+ Velocity points - oops they are all transferred weeks back. Or maybe they can take away my future Platinum Upgrades for flights I am not booked on. The dumbest email I received all year.