Virgin family pooling

[strangeranup]

Hi
I created the velocity account of my cousins and set up the family pooling on 24 Jan after their flight to Bali which was on 12 Jan. I made the claim for that flight today but the points and status credit is showing up on my cousins account but not mine even though i selected myself as beneficary.
Just wanna know what did i do wrong here or if it takes time to pool the point.

 

[SydneySwan]

I think pooling only works prospectively not retrospectively.

 

[AIRwin]

And do you share the same address?

 

[strangeranup]

Yeah i share the same address and i got the confirmation that all points earned after 24 Jan will be pooled to my account. I claimed the points today for the flight done on 12 Jan.

 

[kyle]

Yeah i share the same address and i got the confirmation that all points earned after 24 Jan will be pooled to my account. I claimed the points today for the flight done on 12 Jan.

It's based on activity date not transaction date.

 

[Harthagan]

Yeah i share the same address and i got the confirmation that all points earned after 24 Jan will be pooled to my account. I claimed the points today for the flight done on 12 Jan.

Your cousin can still transfer the points over to you from the flight but nothing u can do about the SC earned. Like already mentioned, pooling only kicks in from the next day after it's been set up.