Virgin courtesy calls...

[lobo76]

Anyone else get a call from Virgin asking about recent flying experiences especially around the Sabre dates?

 

[smit0847]

I wish.

.........

 

[Fruitcake]

Yes, I received a call on Friday (I was travelling on Sunday) reminding me about the system change, wanting to know if I had any queries, reminding me to bring printouts etc.

The agent promised a follow up call on Monday to check how things went. She (ie same agent) did indeed call me on Monday as promised.

 

[MadFairlane]

Nope, well not yet anyway

 

[repete]

Any call from Virgin/Velocity would be welcome at the moment! :-| I got sucked in by the current opportunity to earn on rewards seats so called up about a previous booking for my wife. It was a business rewards seat and we were looking to move/re-book or whatever. Unfortunately the international lady from the call-centre cancelled the booking (without me confirming) and now they can't seem to re-book us! Systems are down they say, but promised calls over the last couple of days have amounted to nothing! Having 're-gressed' over the last little while from Gold to now be calling for my wife (Bronze), I don't have too many positives to say about their call centre I'm afraid!! Shame since I've had good onboard experiences recently, but I think I'm getting off-topic sorry...

 

[Cruiser Elite]

I think they were chasing me also - flew MEL-HBA Fri night and LST-MEL Sun morning - 3 calls from Virgin on Mon and Tue but no number left so I did not follow it up.

Check in line at LST on Sun morning was like 100mtrs long for the plebs - priority lane was a breeze.

 

[straitman]

I got a call on Tuesday recommending I get to the airport 1 hr before my flight yesterday. We did so and it was almost nobody home stuff. Quicker than normal.
Today as we were getting off our ADL-SYD QF flight I got another call (from VA) to see how our experience was on Wednesday.
Maybe we were lucky but had no issues what so ever.
Now QF today is a different story :!:

 

[day-heg]

I flew at 6.30 on Sat morning from CHC-MEL.
I got a call on Monday afternoon just checking to see if everything went OK.

Which it had... but I don't think much of the Big Switch had actually happened by 0330 Qld time on Saturday morning!!

 

[JohnK]

I got a call this morning from a private number and did not bother answering as it was too early.

Received another call a couple of hours later and it was a courtesy call from Virgin about last Sunday flights asking if I was affected.

I mentioned there was no issues last Sunday but my current bookings OOL-SYD are a worry as I cannot select seats and have to call and waste 20+ minutes to pre-allocate a seat. I also mentioned I am unhappy with the blocking of forward seats and once checked in online not being able to change seats.

Short call and she mentioned she will pass my feedback on....

 

[bullerdude]

Whilst this isn't a courtesy call RE last weekend, it somewhat related.

I sent a rather long and detailed message via the online feedback form about numerous issues and frustrations via the new booking system and website.

Received a call today from a very polite guest services staff member thanking me for the legitimate and useful feedback and to advise that hr had passed it directly on to IT for review.

I was quite surprised - but pleased- that the feedback had been read and forwarded that quickly.