The VA/QR partnership is not exactly seamless, although it’s not entirely ‘bad’.
We had a ticket TK->VA. While TK could tag out bags all the way to AU, they couldn’t issue boarding passes.
I was a bit concerned we’d be stuck at transfer until a VA rep arrived closer to departure time, but thankfully QR was able to assist.
Except… they couldn’t find the booking. Nothing when searching with our passports or the TK PNR. They wanted the VA PNR, which I’d taken a screenshot of months ago and couldn’t find (as this was a partner award the VA booking ref was pretty useless as you couldn’t access any services on the VA website or app).
Anyway they eventually found it, then said the bags wouldn’t be auto transferred so had to send an email to baggage to find our bags and retag them.
As it turns out none of that happened… the bags went through without any intervention (we checked at the gate). And QR didnt add priority labels so the bags were out pretty late in AU.
The family next to us at the transfer counter were upset because their connection to BKK was delayed 4 hours and they wanted assistance because their layover was now 6 or something hours. The agent behind the desk gave them a blanket each and a bottle of water!

And then said, but you can’t take those bottles of water through security (which was the i’m existent next step after the transit counter).
Couldn’t add my Velocity number to the QR/VA booking. Not sure that made much difference although it might have meant first crack at meal choice.
BTW… even though it’s a signature caviar service, they only load 40%. So if you want it, you have to ask early!