Virgin Australia Delays/Cancellations

[Ade]

VA274 CBR-MEL is now cancelled. Guests asked to collect their bags from the arrivals carousal. Not a good day for VA

 

[Carrots]

VA268 is now pushed to 430 (previously 215).

Just a couple of grumpy folks in the lounge.

 

[Harrison_133]

Update to this at 1555

Guests have now been asked to go to check-in as this flight is cancelled due to an IT outage.

Network wide IT outage or CBR specific?

Looking at CBR departures today:

• VA625 Scheduled: 0605 Departed: 0700
• VA252 Scheduled: 0645 Departed: 1015
• VA629 Scheduled: 0705 Departed: 0740
• VA1209 Scheduled: 0715 Departed: 1030
• VA637 Scheduled: 0905 Departed: 0945

Then for flights yet to depart:

• VA1217 Scheduled: 1220 Estimated: 1605
• VA268 Scheduled: 1415 Estimated: 1630
• VA653 Scheduled: 1520 Estimated: 1620

Delay message for 268 and 653 is showing as: 'Our systems have let us down today. Our tech team is onto it and we are hoping to have you on your way as soon as possible.'

 

[Ade]

Network wide IT outage or CBR specific?

I'm unable to say which ... I heard from airport security folks that the IT issues were there since morning, pax were unable to check in to flights and VA ground staff were manually processing pax and that was causing delays.

Then when the OOL flight was cancelled, VA staff told that there is an IT issue.

 

[Carrots]

Apparently the IT issues since this AM with CBR airport IT (assume with Swisssport) have affected VA, Rex and JQ.

 

[BD1959]

Update to this.

At 1523, replacement Captain and FA arrived with their gear at Gate 10. They were were warmly welcomed by the pax at Gate 10. There were "whooing", "clapping", "yelling heyyyy" for the replacement Captain & his FA. Pax were genuinely happy to see them. Pax at the shops near Gate 10 also joined in the jeering Although not travelling today (sadly), I joined in the mini-celebrations and I clapped too

At 1525, the previous Captain & FA exited the aircraft and Gate 10. There were no jeering for them sadly! Poor things

Update to this at 1555

Guests have now been asked to go to check-in as this flight is cancelled due to an IT outage.

"let's do wonderful"

Regards,

BD

 

[Harrison_133]

Apparently the IT issues since this AM with CBR airport IT (assume with Swisssport) have affected VA, Rex and JQ.

Looks like the IT issues still haven't been rectified.

This morning's CBR departures are delayed citing systems being down or the airport experiencing some 'challenges.'

 

[Ade]

JQ

JQ did have delays yesterday. They were handing out vouchers to delayed pax.

Looks like the IT issues still haven't been rectified.

This morning's CBR departures are delayed citing systems being down or the airport experiencing some 'challenges.'

I’ll be at CBR today as well. Will ask around … the security folks are usually the first to hear about things …

 

[Ade]

I’ll be at CBR today as well. Will ask around … the security folks are usually the first to hear about things …

Only minor issues at VA today. There isn't as big a queue anywhere near the VA counters as yesterday. Only 2 VA flights delayed so far - VA1217 & VA274.