Virgin Australia Business Class - Meals, Menus & Service

[twinaisle]

Common sense, as they say, is not so common.

I’d like to pay tribute to the VA CSMs who do take a bit of initiative toward their customer service patterns and go outside the box for the customer’s benefit, and I’d like to think that there would be some that would gauge the room temperature when taking meals orders to see if everyone would be happy with w delayed service or perhaps take their time to serve drinks first and nibbles first. I’ve had such do that very thing on the BNE-CNS flight when the departure time doesn’t exactly align best to a meal directly and push it out a bit longer.

Drink and snack before a meal on BNE-CNS which is around a 02:15 - 02:30 flight time is impressive.