Virgin and Etihad codeshare but different flight availability!

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IrishPete

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Perhaps this post belongs in a different thread, but it isn't quite a Frequent Flyer program question, so I don't think it fits in the Etihad or Virgin FF sections, and traffic in the Etihad one is very thin!

Once a year or more often I fly to Ireland - flying is uncomfortable and time-consuming and Etihad have by far the fastest connections to Ireland (because they fly from Abbu Dhabi direct to Dublin; I think Emirates do too now, but with lesser frequency).

To get an Etihad flight obviously I can also book through Virgin. I've racked up quite a few Etihad points, to the point that I can now get some points upgrades to Business Class which makes the journey more tolerable, and of course Etihad's upgrade auctions are also nice.

I live near Canberra, and using Sydney airport isn't safe because driving home after 24+ hours of travelling is perilous. (Driving is about as quick for me, due to airport transfer times, and but much more dangerous coming home, especially in the dark in the country. It's also much cheaper in a small diesel car, even once Sydney Airport's car parking is factored in, cos I'd be paying that to Canberra airport anyway if I flew from there.)

The strange thing is this:

if I compare booking between the two airlines' websites, I get different pricing. Sometimes Etihad is cheaper than Virgin, occasionally v.v., even if on exactly the same flights. Okay, I can accept different pricing, although it seems odd for them to compete with each other for the same seat(s).

But really annoying is availability - Etihad doesn't seem to have access to the same Canberra-Sydney and v.v. flights, which can make their journey time much longer and less attractive, which pushes me towards the "drive to and from Sydney" option.

As an example, try booking Canberra to Dublin 22 March 2013 returning 6th April 2013 on the two websites. Etihad's latest departure from Canberra is at 18:40 routed via Melbourne at great extra cost for the same arrival time as a 19:05 Virgin departure from Canberra. For about same price as the Virgin fare, you have to leave Canberra at 17:05, catching the same Etihad flights onwards from Sydney. Why the torture of an extra 2 hours in Sydney airport?

(If I could, I'd transit through Melbourne more often, as the domestic to international transfer is easier (no bloody buses! so always free!), and it's a nicer airport, that doesn't extract money from you at anything like the same frequency as Sydney, but that connection isn't often available at anywhere near the same price. But I've also been in the position in the past, different arlines, where after arriving back from Europe my Sydney-Canberra flight was cancelled due to fog and they tried to put us on a coach, so I rented a car one-way; not so practical from Melbourne to Canberra!).

But I also need to factor into my equation: can I use Etihad points to upgrade on an Etihad flight booked as a Virgin codeshare? I'm assuming that auction upgrades and pay-at-check-in (instant) upgrades will also be out of the question. These are significant disadvantages.

I get that earning points and status credits will also be more complicated.

Or would I be better to phone Etihad and try to get them to book the connections that Virgin's website allows? But sometimes the fare over the phone is different from the web too. (I try to avoid phoning Etihad, you can probably guess why - it's an inconsistent and often unsatisfying experience. I once phoned them to be told that my request was impossible, I think it was a minor flight change. Phoned again a few days later and the change was made. Nothing had changed in the meantime, it was nothing to do with flight availability, it seemed to be the competence of helpfulness of the person I spoke to each time.)

Decisions decisions.

For now this is hypothetical, I'm not making a booking, but I come across this issue each time.

Pete
 
"For about same price as the Virgin fare, you have to leave Canberra at 17:05, catching the same Etihad flights onwards from Sydney. Why the torture of an extra 2 hours in Sydney airport?"

Sorry, just rechecked, and to get about the same fare on Etihad I have to leave Canberra at 14:20!!! The 17:05 departure via Sydney is nearly $260 more, but let's ignore price for now and just address why Etihad can't put me on the 19:05 flight.
 
I've only skimmed your post but I think I have the crux of your issue.

Codesharing is complex, I think. First, you might find that EY isn't codesharing on all DJ flights and vice-versa. Second, even when airlines do codeshare, the marketing carrier (as opposed to the actual operating carrier) will likely have a different allocation of seats in different fare buckets/cabins. That's why, for example, if you were to look at a seat map for, say, SYD-AUH, the available seats will be different when searching the DJ seatmap compared with the EY seatmap.

At the extreme, DJ might be sold out in Economy on the SYD-AUH flight, but EY may well still have availability.
 
Why don't you book via Qantas, at least you can get a decent connection from Canberra?

I did a random search of Canberra-Dublin in April 2013 dates, Qantas is $1874 return, for the same dates Etihad (but only Sydney to Dublin) is $1883, and same dates using VA codeshare from Canberra is $2415.
Flight time is pretty much the same (when you take into account the Canberra connection).

With QF you would earn points and status credits the entire way, as the connection between London and Dublin is on British Airways a OneWorld carrier, soon enough you would get points to upgrade.

Also QF has more flights on average SYD-CBR per day, on the random dates I checked in April VA only had 10 flights a day (that's including Skywest flights) whereas QF had 22.

As mentioned by others above codesharing is a complex beast as different airlines have different models of selling inventory.
 
Why don't you book via Qantas, at least you can get a decent connection from Canberra?

I did a random search of Canberra-Dublin in April 2013 dates, Qantas is $1874 return, for the same dates Etihad (but only Sydney to Dublin) is $1883, and same dates using VA codeshare from Canberra is $2415.
Flight time is pretty much the same (when you take into account the Canberra connection).

With QF you would earn points and status credits the entire way, as the connection between London and Dublin is on British Airways a OneWorld carrier, soon enough you would get points to upgrade.

Also QF has more flights on average SYD-CBR per day, on the random dates I checked in April VA only had 10 flights a day (that's including Skywest flights) whereas QF had 22.

As mentioned by others above codesharing is a complex beast as different airlines have different models of selling inventory.

Lots of reasons for not travelling through England, or any other European country - an extra stop (usually Singapore); awful European airports to transit through, with stressful and difficult transfers after extended travel time (i.e. tired, grumpy and sweaty), and usually no showers available to freshen up; and secondly, the issues with carry-on luggage, e.g. duty free. - I was once warned by a wine seller at Sydney Airport that my $250 bottle of wine would be confiscated for any onward flight from a European Airport, and if your luggage is "checked through" you can't access it to add the bottle of wine to it. I had huge difficulties in Glasgow Airport in 2007, a few days after a bomb there - what Emirates had allowed on the inbound international flight, domestic carriers wouldn't allow (both quantity and nature of items), so a lot of stuff went in the bin. A few years before that I transited through Charles De Gaulle in Paris, and I can't remember how may bus journeys and security checks that required (including buses from terminal to/from plane and between terminals.)

And then there's the fact that Qantas are rude and arrogant, as are most "flag carrier" airlines. Haven't tried their inflight entertainment or food for a while, but Etihad's is hard to beat (though the IFE content isn't updated frequently enough - return leg can be quite frustrating, having already watched everything worth watching; I now ration myself, easier in Business where sleep is possible), and their service in the air is pretty good, and great lounges. Dublin's is like a private club! Their call centres are poor, and experience in Abu Dhabi is always a bit iffy, though my experience of the low-rent lounge there has been fine so far (free beer, food and shower - who can complain? though not enough showers).

I've just had a look at Qantas' web booking, and they really can't compare on those dates - longer travel time than Virgin to Dublin (but comparable with Etihad), and they offer nothing that gets back into Canberra on the Sunday, which means two nights travelling instead of one, and another work day lost.

And I'm already fairly committed to Etihad given I have quite a lot of points with them, enough to upgrade about half the return journey to Business Class (once the points credit for the outward trip, which is usually within a day or so), and Silver status that gets me into their lounges (and I suspect also contributes to free upgrades, and offers of auction upgrades, to keep me sweet and loyal).

So my question is about Etihad and Virgin - not much interested in seeking out other airlines unless they fly direct to Dublin (e.g. Emirates, though their connections are poor, giving long overall travel times) or somewhere els eon the island of Ireland (which no-one else does yet).

Given the number of expatriate Irish people around the world, I've always been surprised how few airlines fly direct there from long distance destinations.

Pete
 
p.s. I can fix the problem by booking the Virgin flights between Canberra and Sydney myself, for a little extra cost, but then I lose the benefit of checked-through luggage (outward only), being checked-in all the way, and the airlines knowing you're an international transfer person and taking a bit of responsibility for you making your domestic to international connections.

One big disadvantage of booking Virgin-Etihad codeshare is that last time I checked, doesn't permit online check-in for Etihad flights, which means you get the coughpest seats because you're about the last person to check in.

P.
 
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As an example, try booking Canberra to Dublin 22 March 2013 returning 6th April 2013 on the two websites. Etihad's latest departure from Canberra is at 18:40 routed via Melbourne at great extra cost for the same arrival time as a 19:05 Virgin departure from Canberra. For about same price as the Virgin fare, you have to leave Canberra at 17:05, catching the same Etihad flights onwards from Sydney. Why the torture of an extra 2 hours in Sydney airport?

Because for whatever reason, EY have got the minimum connect time for domestic-to-international at SYD down as two hours. The 19:05 flight arrives at 20:05, EY 455 SYD-AUH departs at 21:50 .. as a result, it won't allow that flight. A TA might be able to override the MCT requirement, but I'm not sure. EY definitely has their code on the 19:05 flight (EY 6601).

But I also need to factor into my equation: can I use Etihad points to upgrade on an Etihad flight booked as a Virgin codeshare?

Don't think so - generally it would have to be booked as an EY coded flight in order for you to use EY miles on upgrades etc. You could try asking them, but..

I try to avoid phoning Etihad, you can probably guess why - it's an inconsistent and often unsatisfying experience.

..this mirrors my experience with EY over the phone; I'd avoid calling them if I could as well.

Probably not the answer you wanted, but I couldn't get a cheaper fare to price out with the MCT issue outlined above. If you haven't already tried it, maybe a good TA would be able to help.
 
Because for whatever reason, EY have got the minimum connect time for domestic-to-international at SYD down as two hours. The 19:05 flight arrives at 20:05, EY 455 SYD-AUH departs at 21:50 .. as a result, it won't allow that flight. A TA might be able to override the MCT requirement, but I'm not sure. EY definitely has their code on the 19:05 flight (EY 6601).

Thanks. Odd that Virgin have a shorter minimum connect time. Perhaps they have more confidence in their domestic flight than Etihad does!

P..
 
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