Vietnam Airlines not responding to cancellation request | Australian Frequent Flyer
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Vietnam Airlines not responding to cancellation request

MiLK_MaN

Member
Joined
Jul 31, 2010
Messages
264
Does anyone know how to actually get Vietnam Airlines to respond to a cancellation request?

Have filled out their online form like 3 times, and also emailed a contact email address, with zero return correspondence. Have some internal flights in Vietnam booked that I have to cancel for obvious reasons.
 

theblank

Established Member
Joined
Aug 3, 2014
Messages
1,397
They are probably overloaded with requests, particularly with some customers emailing them multiple times, its a snowball effect.
 

Oxy

Member
Joined
Dec 30, 2011
Messages
364
Flights
My Map
Does anyone know how to actually get Vietnam Airlines to respond to a cancellation request?

Have filled out their online form like 3 times, and also emailed a contact email address, with zero return correspondence. Have some internal flights in Vietnam booked that I have to cancel for obvious reasons.
I also have (had) upcoming flights with Vietnam. I managed to receive a response from contacting helpdesk.mel@vietnamairlines.com

Good luck.
 

Sharky

Newbie
Joined
Jul 10, 2010
Messages
5
I'm in the same boat (plane). helpdesk.syd@vietnamairlines.com referred me to the onlinesupport@vietnamairlines.com email to get a full refund and that could take up to 3 months. If I just wanted a voucher for future travel they could do it for me in 3 days. I'll wait the 3 months. Auto reply from online support

"Thank you for contacting Vietnam Airlines Online Support. We acknowledge the receipt of your email.

Currently, as a result of the Covid19, we are receiving a high volume of incoming requests, we seek your understanding that it may longer than usual to respond to you. We will try to respond to every request within the next 7 - 10 days.

Should you need urgent assistance, please call us at 19001100 or 19001800 (for Lotusmiles Members) 24/7 or +84 2438320320 (from outside Viet Nam).

Thank you for your understanding and cooperation.
This email is an automated notification. Please do not reply.

Thank you.
Contact Center Vietnam Airlines"
 

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