Velocity Shop and (NOT) earn

[hummel]

Looks like some of the more popular retailers (e.g. apple, ebay etc) are down to $1 = 1 point. I always thought it was $1 = 2 points?

Looks like you are right. eBay was 4 points per $1 during the double promotion.

A shame the promotion has come to an end, but there will be something else one day...

 

[carwashhair]

Looks like some of the more popular retailers (e.g. apple, ebay etc) are down to $1 = 1 point. I always thought it was $1 = 2 points?

Double points promos seem to be the lubricant before the new earn schedule is rammed home...

 

[Demonoid]

Double points promos seem to be the lubricant before the new earn schedule is rammed home...

Double points back on for Christmas

Shop online and earn Velocity Points for Virgin Australia travel

 

[hummel]

Anyway to buy vouchers, then redeem for more?

 

[a1ring23]

Anyway to buy vouchers, then redeem for more?

What do you mean?

 

[farstar]

Damn I bought an iPad mini for my nephew yesterday, only 2 points per $1 . Oh well.

 

[dandandan]

Double points back on for Christmas

Shop online and earn Velocity Points for Virgin Australia travel

Be careful on this promotion where it says earn double point on all purchases as it does not apply to all purchases.

Dick Smith Electronics
$1 = 4 Points
Was $1 = 2 Points
offer valid until 31 December 2014
Shop NowEarn double Points on all purchases from November 3 to December 31!
Dick Smith is on the Velocity eStore for a limited time only!

Dick Smith is a leading technology retailer of computers, GPS, mobile phones, gaming, TVs, home entertainment systems and more.

Everything sold at Dick Smith comes with Techxpert advice. That means you get all the information you need when making your purchase. Techxpert advice combined with a great price makes us your ideal technology destination. So if you’re looking for some new technology head to one of our stores and Talk to the Techxperts.

Dick Smith is the online store where you can search, research, and buy from our huge 3,000+ product range! There’s videos, Techxpert TV, buying guides and more at Dick Smith.

 

[OzEire]

Two recent Dick Smith purchases are not showing as pending in 'My eStore'.

When should I start contacting Velocity to chase this - 2 weeks? More ?

Thanks.

 

[Major]

Your purchase should show up in "pending" within 24 hours. Points will take at least 30 days.

A query to Velocity now would be a prudent move

 

[aaflyer]

Your purchase should show up in "pending" within 24 hours. Points will take at least 30 days.

A query to Velocity now would be a prudent move

I've had different stores on the portal show as pending in different time zones.

I've also never had one not post. Some have taken weeks to show as pending, others are within 24 hours. Crediting is a whole other wait.

Patience is the order of the day with the portal. Think of it as bonus points for nothing (or you could look at cashback sites which can offer better value than just frequent flyer miles).

 

[Major]

I've had different stores on the portal show as pending in different time zones.

I've also never had one not post. Some have taken weeks to show as pending, others are within 24 hours. Crediting is a whole other wait.

Patience is the order of the day with the portal. Think of it as bonus points for nothing (or you could look at cashback sites which can offer better value than just frequent flyer miles).

I have had the same experience and agree that patience is the way to go. I was just quoting from the Velocity site which states that your purchases should show in pending within 24 hours.

I have also had a couple of purchases which have taken months to credit.

 

[a1ring23]

Last 5 purchases haven't shown up as "pending" at all, after 2-3 months. Finally chased them up for it and they credited me the points. I normally get an email 1-2 days after purchase confirming that they've recorded a purchase through the estore and points will be credited but that hasn't happened last 5 purchases.

Anyone else been having issues like this recently?

 

[Pele]

Gday

My experience with the Velocity estore bonus points has always been positive. Usually use ebay, wiggle or menulog and have got the confirmation email within about 48 hours and the points a few weeks later.

Made an ebay purchase on Sunday and got email the Monday saying bonus points were pending. Just logged on to Velocity and it is listed there as a pending transaction.

One tip is not to use incognito mode in Chrome. I think i did this once and it didnt register the points. That's my fault. Make sure your browser accepts cookies and if you are logging on behind some Fort Knox like firewall then you might have issues.

Overall i reckon it works well and you can amass a fair amount of bonus points on top of what you would already get for using your credit card, especially when they run promotions leading up to Christmas where some places were giving 4 points per dollar.

Pele.

 

[smit0847]

I've just realised I havent been given my Kogan points for my smartphone purchase. It should have been about 3,500 points. Any advice? I assume if I contact Velocity they'll just accuse me of not going through the correct portal despite the fact I've made literally hundreds of purchases through the portal previously.

I could take this to the Airline Customer Advocate and have it resolved in a day but I dont want to waste their time and resources for something fairly small.

 

[hummel]

I've just realised I havent been given my Kogan points for my smartphone purchase. It should have been about 3,500 points. Any advice? I assume if I contact Velocity they'll just accuse me of not going through the correct portal despite the fact I've made literally hundreds of purchases through the portal previously.

I could take this to the Airline Customer Advocate and have it resolved in a day but I dont want to waste their time and resources for something fairly small.

I would try through Virgin first at least, to see what they say.

I find the eBay portal the most reliable and that get's a hammering from me.

 

[Grimace1]

I've just realised I havent been given my Kogan points for my smartphone purchase. It should have been about 3,500 points. Any advice? I assume if I contact Velocity they'll just accuse me of not going through the correct portal despite the fact I've made literally hundreds of purchases through the portal previously.

I could take this to the Airline Customer Advocate and have it resolved in a day but I dont want to waste their time and resources for something fairly small.

It took me well over five months to get a Surfstich transaction (4 points per $ -- I spent over $300) credited to my account lol

 

[italianlover]

A word of warning re Velocity Shop and has anyone else encountered this problem?
Just got off phone to Velocity and I am so unhappy with their response to my issue. As a big time user of the site, I know very well how it works and have had very few problems with purchases tracking. Unfortunately I now have 14 transactions from 4 different retailers which are showing as approved and I have received the emails stating as such and that points will be in my account within next 24 hours, but this hasn't happened despite waiting over a week. Velocity admit it is some type of breakdown in their system, but I received the following email outlining the procedure for them to claim my "APPROVED" points and the supervisor I spoke to was adamant this was necessary.

Thank you for sending through the confirmation emails you have received from the Velocity eStore.

Please accept my sincerest apologies for the delay in crediting your Points. All claims must be verified and approved by the Partner prior to them permitting us to credit them to your account.

To allow us to investigate your claim with the Velocity eStore and escalate to our partner, please provide us with the following information:

Date of Purchase:
Retailer/Site:
Transaction Value:
Order or Reference Number:
Merchandise purchased:

Also, please forward scanned copies of your âEURProof of Purchase' in PDF or JPEG file format for your transactions to [email protected].

This manual confirmation step may take longer than we'd like - anywhere from four to six weeks. Once approval is received from the partner, Velocity Points will be immediately credited to your account.

We are talking a paltry total of 2,391 points, I don't have all that info anymore for some of the transactions and I won't be wasting my time chasing them up. As I suggested given my obvious loyalty and for goodwill would they not simply credit to me anyway as the issue is theirs not mine....apparently not!
Needless to say, I will be earning more Qantas points in future via their online mall. Rant over!

 

[Bagpuss]

A word of warning re Velocity Shop and has anyone else encountered this problem?
Just got off phone to Velocity and I am so unhappy with their response to my issue. As a big time user of the site, I know very well how it works and have had very few problems with purchases tracking. Unfortunately I now have 14 transactions from 4 different retailers which are showing as approved and I have received the emails stating as such and that points will be in my account within next 24 hours, but this hasn't happened despite waiting over a week. Velocity admit it is some type of breakdown in their system, but I received the following email outlining the procedure for them to claim my "APPROVED" points and the supervisor I spoke to was adamant this was necessary.

Thank you for sending through the confirmation emails you have received from the Velocity eStore.

Please accept my sincerest apologies for the delay in crediting your Points. All claims must be verified and approved by the Partner prior to them permitting us to credit them to your account.

To allow us to investigate your claim with the Velocity eStore and escalate to our partner, please provide us with the following information:

Date of Purchase:
Retailer/Site:
Transaction Value:
Order or Reference Number:
Merchandise purchased:

Also, please forward scanned copies of your âEURProof of Purchase' in PDF or JPEG file format for your transactions to [email protected].

This manual confirmation step may take longer than we'd like - anywhere from four to six weeks. Once approval is received from the partner, Velocity Points will be immediately credited to your account.

We are talking a paltry total of 2,391 points, I don't have all that info anymore for some of the transactions and I won't be wasting my time chasing them up. As I suggested given my obvious loyalty and for goodwill would they not simply credit to me anyway as the issue is theirs not mine....apparently not!
Needless to say, I will be earning more Qantas points in future via their online mall. Rant over!

italianlover this happens to me a lot and I always get it fixed very easily. I have sent you a PM on who to contact. You will be surprised with the response and swiftness.

 

[Grimace1]

I too have gotten the "approved and points will appear within 24 hours" emails almost four days ago now and nothing has appeared on my account.

Mind you these were missing points (400 points) from a shop back in November.

 

[WeeWillyWonka]

Has anyone had issues with Microsoft? I placed an order last week and didn't receive an email to indicate that the points will be pending. I've used the online mall with plenty of other retailers and always received the confirmation of pending points approx. 24 hours later.