Velocity SC's/Points on Hawaiian Inter-Island Flights | Australian Frequent Flyer
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Velocity SC's/Points on Hawaiian Inter-Island Flights

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AdMEL

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Hi All,

I flew HNL-KOA on 27/7/2015, KOA-OGG on 31/7/2015 & OGG-HNL on 4/8/2015.

Flights were booked in Y/Coach - first flight was I class. I paid USD50 to upgrade the second and third flights to First (boarding passes show A class). This was done purely to earn higher SC's.

I tried to retro claim the points and SC's on Monday by calling Velocity Rewards, only to be told that they have no record of my upgrades and that in any event, points/SC's would only be credited based on the original fare booked/paid. Is this correct? I was of the understanding that SC's were based on the upgraded class. Velocity T&C's aren't really clear on this, but I did find this:

9.4.5 Points will be applied to Members based on the fare class ticketed and travelled. If a Member upgrades to a higher cabin of travel by means other than by paying the full fare difference between the original fare class ticketed and the new higher cabin fare, the Points earn rate for the original fare class ticketed will be applied.
The bold and underlining is mine - Would my USD50 upgrade be considered sufficient to fulfill the 'full fare difference' criteria?

A couple of other things:

One of my boarding passes is printed on thermo paper and doesn't clearly show the fare class - will this matter?

Finally, assuming they do credit points and SC's based on the first class upgrades, does anyone have a point/SC table for the period of my flights? The current table (https://www.velocityfrequentflyer.com/content/Earn/Airlines/PointsEarn/#hawaiianairlines) notes it is effective from 1/9/2015 and notes A class earns the same as Y/Coach. I am reasonably sure this was not the case previously, but don't have a screen shot for proof.

Thanks in advance.
 

Mattg

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I did a couple of inter-island HA flights last month. One was booked in First outright, and another was upgraded for the extra $50. I got "F" points and status credits (40 SCs) for both sectors.

Did you upgrade at the airport, or ahead of the flight? Generally speaking, you will earn status credits only for the originally booked fare class in the event of an upgrade. But with HA, if you upgrade ahead of taking the flight, you are actually effectively changing your ticket to a First fare. There is a crucial difference - it's not really an upgrade in this case, but a ticket change. Your new ticket was A class and therefore should earn First status credits.
 

AdMEL

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Feb 14, 2010
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I did a couple of inter-island HA flights last month. One was booked in First outright, and another was upgraded for the extra $50. I got "F" points and status credits (40 SCs) for both sectors.

Did you upgrade at the airport, or ahead of the flight? Generally speaking, you will earn status credits only for the originally booked fare class in the event of an upgrade. But with HA, if you upgrade ahead of taking the flight, you are actually effectively changing your ticket to a First fare. There is a crucial difference - it's not really an upgrade in this case, but a ticket change. Your new ticket was A class and therefore should earn First status credits.
Upgrades were done at the airport on check in.
 

JohnPhelan

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Would my USD50 upgrade be considered sufficient to fulfill the 'full fare difference' criteria?
No. That would be considerably less than the sale price of the F class fare. It's basically the same as doing a points upgrade, but you did it with cash. So you will get points and SCs based on the original class bought.
 

Mattg

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No. That would be considerably less than the sale price of the F class fare. It's basically the same as doing a points upgrade, but you did it with cash. So you will get points and SCs based on the original class bought.
Actually no, the F fare only costs ~$50 more in this instance.
 

AdMEL

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Actually no, the F fare only costs ~$50 more in this instance.
Had I realised that F was not much more than Y at the time of booking and that F SC's were 4 times Y, I would've booked F.
 

JohnPhelan

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Actually no, the F fare only costs ~$50 more in this instance.
That's interesting. I did some inter-island flights on HA in December, and the F tickets were certainly much more than $50 dearer than Y. Did you do the $50 upgrade at the airport?
 

Mattg

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That's interesting. I did some inter-island flights on HA in December, and the F tickets were certainly much more than $50 dearer than Y. Did you do the $50 upgrade at the airport?
I booked one of the flights as F outright, and upgraded the other leg about a week in advance by basically just changing my flight online and paying the fare difference. In both cases, the difference between Y and F was about $50. This was for HNL-KOA.
 
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