Hi All,
I flew HNL-KOA on 27/7/2015, KOA-OGG on 31/7/2015 & OGG-HNL on 4/8/2015.
Flights were booked in Y/Coach - first flight was I class. I paid USD50 to upgrade the second and third flights to First (boarding passes show A class). This was done purely to earn higher SC's.
I tried to retro claim the points and SC's on Monday by calling Velocity Rewards, only to be told that they have no record of my upgrades and that in any event, points/SC's would only be credited based on the original fare booked/paid. Is this correct? I was of the understanding that SC's were based on the upgraded class. Velocity T&C's aren't really clear on this, but I did find this:
The bold and underlining is mine - Would my USD50 upgrade be considered sufficient to fulfill the 'full fare difference' criteria?
A couple of other things:
One of my boarding passes is printed on thermo paper and doesn't clearly show the fare class - will this matter?
Finally, assuming they do credit points and SC's based on the first class upgrades, does anyone have a point/SC table for the period of my flights? The current table (https://www.velocityfrequentflyer.com/content/Earn/Airlines/PointsEarn/#hawaiianairlines) notes it is effective from 1/9/2015 and notes A class earns the same as Y/Coach. I am reasonably sure this was not the case previously, but don't have a screen shot for proof.
Thanks in advance.
I flew HNL-KOA on 27/7/2015, KOA-OGG on 31/7/2015 & OGG-HNL on 4/8/2015.
Flights were booked in Y/Coach - first flight was I class. I paid USD50 to upgrade the second and third flights to First (boarding passes show A class). This was done purely to earn higher SC's.
I tried to retro claim the points and SC's on Monday by calling Velocity Rewards, only to be told that they have no record of my upgrades and that in any event, points/SC's would only be credited based on the original fare booked/paid. Is this correct? I was of the understanding that SC's were based on the upgraded class. Velocity T&C's aren't really clear on this, but I did find this:
9.4.5 Points will be applied to Members based on the fare class ticketed and travelled. If a Member upgrades to a higher cabin of travel by means other than by paying the full fare difference between the original fare class ticketed and the new higher cabin fare, the Points earn rate for the original fare class ticketed will be applied.
The bold and underlining is mine - Would my USD50 upgrade be considered sufficient to fulfill the 'full fare difference' criteria?
A couple of other things:
One of my boarding passes is printed on thermo paper and doesn't clearly show the fare class - will this matter?
Finally, assuming they do credit points and SC's based on the first class upgrades, does anyone have a point/SC table for the period of my flights? The current table (https://www.velocityfrequentflyer.com/content/Earn/Airlines/PointsEarn/#hawaiianairlines) notes it is effective from 1/9/2015 and notes A class earns the same as Y/Coach. I am reasonably sure this was not the case previously, but don't have a screen shot for proof.
Thanks in advance.