Not sure if I am posting in the correct thread - apologies if not
Yesterday I booked online with Velocity points two J seats IST-SIN-HBA for June 2023 (about 135,000 points each). Received the E-Ticket with the 6 digit booking ref plus 13 digit ticket number.
When forwarding the flights to CMT the return email says "
unable to read your trip details and import them into your account",
and SingaporeAir manage my trip does not recognise either of them. For the booking ref it says "
The flights in your booking are fully flown, or your booking has been cancelled." and for the E-Ticket 13 digit number it says "
We cannot process your request right now. Please try again later, or get in touch with your local Singapore Airlines office."
Any suggestions about how to get around this please - I'm a bit concerned
many thanks