OT - but is this a sign of things to come? Will future award redemptions on partner airlines only be permitted for economy seats?
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MASSIVE disappointment with partner award redemptions (for me). For Hawaiian Airlines.
A few weeks back I rang VFF and asked about availability of business reward seats from SYD to HNL and return. Virtually 2 seats available on every flight through to the end of August 2022. Priced up a couple of dates but needed to hear back about my accomodation - so left it.
Late last week went to book some and for some reason there are no longer ANY business reward seats available on any flight through to Aug 31st, despite some flights having every business seat available for purchase!
I asked to speak with team leader to find out what has happened. 23 minutes later I finally spoke with TL who spent 15 minutes checking through to Aug 31st (if she can be trusted - certainly could hear regular typing of perhaps a dozen keys every few seconds).
Her response - they must have ALL benn redeemed. I then mentioned that there were flights with EVERY business seat still available for purchase (seat maps showing zero seats taken).
Asked for my question/issue to be escalated in case there is a system problem.
Now four business days later - silence.
Anybody have an idea why the entire inventory seems to have been removed for business rewards?