Velocity reinstates Singapore Airlines redemptions

Mattg

Enthusiast
Joined
Aug 21, 2011
Posts
12,561
Qantas
Gold
Virgin
Gold
You should be able to call Velocity (during the call centre opening hours) and book over the phone for the "correct" price.
 

dtaylo25

Intern
Joined
Feb 26, 2013
Posts
57
You should be able to call Velocity (during the call centre opening hours) and book over the phone for the "correct" price.

I tried this again after you previously mentioned but unfortunately doesn't seem possible.

Have spoken to 3 seperate agents (based in Manila) and they all price, for example, a BNE-BKK flight with a layover under 24 hours in Singapore at 91k rather than the 65k you can get for taking the often poorly timed 'Virgin' connections.

It's a bit annoying you are only given a limited selection of flights considering they all have KF saver availability and you can do these layovers at the same points cost if booking SIN with Krisflyer.
(reluctant to book with KF due to the points being harder to obtain and the 10% infant surcharge)
 

RAM

Established Member
Joined
Jan 30, 2011
Posts
3,304
Many people find overseas rail travel daunting in a way that air travel isn't - how do you buy tickets? where do you go? what if it's sold out? how do I find the station? how do I even get into it when I find it?

Air travel is easy, requires no language skills and relies on universal symbols and channelling people so they can't possibly get lost. I think many people are going to default to that and never even know how simple the rail option could have been.
The DBahn booking engine is incredibly easy to use and their 'help desk' responds promptly (the times I had questions).

Buying a 1st class ticket gets you access to the DBahn 1st class lounges (unlimited hot meals ordered from menu & alcohol, comfy chairs etc etc) while waiting for the trains at the main city railway station. Munich's Hauptbahnhof 1st Class lounge (cost EUR 12 more for a Munich to Paris ticket seated in reserved seat in 1st class carriages) food & drinks got a 2 hour workout...
 

Mr H

Established Member
Joined
Dec 5, 2013
Posts
1,218
The DBahn booking engine is incredibly easy to use and their 'help desk' responds promptly (the times I had questions).

I'm not disputing that DB is easy - just that people who have never done it might expect it to be complicated.

I am a confident traveller and have used railways in many countries across five continents. I like trains. But some of those experiences have been really quite challenging in a way that plane travel isn't.
 

RAM

Established Member
Joined
Jan 30, 2011
Posts
3,304
I'm not disputing that DB is easy - just that people who have never done it might expect it to be complicated.

I am a confident traveller and have used railways in many countries across five continents. I like trains. But some of those experiences have been really quite challenging in a way that plane travel isn't.
Was not suggesting that - merely letting people who do not know that the DBahn site is worth a look at. Although it does not pay to come up on Google searches....

Only drawback for rail in Europe is that (from pre-Covid memory) trains are only listed 93 days in advance. Happy to be corrected if wrong. That said, we've never missed out on our desired connection for the train journey.

Meanwhile, back on general ease of train use within Europe - EUR 19.90 fare sales happen regularly (2nd class) which we've taken advantage of numerous times for journeys from Frankfurt Airport to Southern Austria (for example).

Point to point (get on at the airport & off at train station at the bottom of the valley where we're staying) - it is faster than flying (including checking in at airport, etc etc) and much more direct - one train change normally with a 12 to 17 minute window that's always been more than sufficient to allow a quick excursion at the station to sample some German or Austrian 'comfort' food.

We tried flying twice (into/out of Innsbruck) - point to point took nearly 2 hours longer and total cost was around 15 times as much - involved 'taxi, train, taxi to get to Innsbruck Airport (return journey). Using a taxi from the valley to Innsbruck Airport would have added net another EUR 70 per person.
 

Stealthflyer

Member
Joined
Jun 15, 2019
Posts
475
Virgin
Platinum
Was not suggesting that - merely letting people who do not know that the DBahn site is worth a look at. Although it does not pay to come up on Google searches....

Only drawback for rail in Europe is that (from pre-Covid memory) trains are only listed 93 days in advance. Happy to be corrected if wrong. That said, we've never missed out on our desired connection for the train journey.

Meanwhile, back on general ease of train use within Europe - EUR 19.90 fare sales happen regularly (2nd class) which we've taken advantage of numerous times for journeys from Frankfurt Airport to Southern Austria (for example).

Point to point (get on at the airport & off at train station at the bottom of the valley where we're staying) - it is faster than flying (including checking in at airport, etc etc) and much more direct - one train change normally with a 12 to 17 minute window that's always been more than sufficient to allow a quick excursion at the station to sample some German or Austrian 'comfort' food.

We tried flying twice (into/out of Innsbruck) - point to point took nearly 2 hours longer and total cost was around 15 times as much - involved 'taxi, train, taxi to get to Innsbruck Airport (return journey). Using a taxi from the valley to Innsbruck Airport would have added net another EUR 70 per person.
I love the trains in Germany and Italy and surrounds. Just booked a first class DB ticket from the north of Germany through to Verona (9hrs). I figured fewer people in the carriage, plenty of quiet time to work, and no need to visit the dining car, reducing potential exposure to covid. It’s the only type of first class ticket I can afford to buy! I’m looking forward to the Brennan Pass in particular. Such exquisite views.

There were a few flights that were cheaper than the €89 fare, but not when you take into account transport to and from the airport and potential delays.

My only tip when booking is to double check the correct station name on Google maps before booking. It’s not always “central” something.
 

RAM

Established Member
Joined
Jan 30, 2011
Posts
3,304
I love the trains in Germany and Italy and surrounds. Just booked a first class DB ticket from the north of Germany through to Verona (9hrs). I figured fewer people in the carriage, plenty of quiet time to work, and no need to visit the dining car, reducing potential exposure to covid. It’s the only type of first class ticket I can afford to buy! I’m looking forward to the Brennan Pass in particular. Such exquisite views.

There were a few flights that were cheaper than the €89 fare, but not when you take into account transport to and from the airport and potential delays.

My only tip when booking is to double check the correct station name on Google maps before booking. It’s not always “central” something.
If using the DBahn site (or App) then it provides a detailed station itinerary including platform numbers etc, that can then be expanded to list all stations it stops at en-route.

Came in very handy when tying in with the return leg on SIA F award redemption (from transferred VFF points to Krisflyer) for finding we could get off 2 stations earlier for easy connection to the airport. Something I had missed in the preparations.
 
Sponsored Post

This is an example of a Sponsored Post, one of the many ways you can advertise on the Australian Frequent Flyer.

Other options include banner advertisements on our content and forum pages or our newsletter. You can also purchase an audio message on our podcast - or if you just want to try it out, you can sponsor a thread.

If you'd prefer not to see any advertisements (including these sponsored posts), you can become an AFF Supporter from just $6 and instantly remove all advertisements from our website!

serfty

Veteran Member
Moderator
Joined
Nov 16, 2004
Posts
44,839
Qantas
Platinum
Virgin
Platinum
I tried this again after you previously mentioned but unfortunately doesn't seem possible.

Have spoken to 3 seperate agents (based in Manila) and they all price, for example, a BNE-BKK flight with a layover under 24 hours in Singapore at 91k rather than the 65k you can get for taking the often poorly timed 'Virgin' connections.

It's a bit annoying you are only given a limited selection of flights considering they all have KF saver availability and you can do these layovers at the same points cost if booking SIN with Krisflyer.
(reluctant to book with KF due to the points being harder to obtain and the 10% infant surcharge)
They really shouldn't be doing that.
There is a specific definition there of "A Break in the Journey".
1) The Points required for a Reward Seat will be based on the total miles for all sectors in a one way journey, except where there is a break in the journey. Where there is a break in the journey, the Points required is calculated on a per sector basis. A break in the journey includes: (a) a stopover, which means: (i) in an Australian domestic itinerary, a break of journey at an intermediate point when onward travel does not take place on the same calendar day; and (ii) for all other itineraries, including those containing a domestic to international connecting flight, when a passenger arrives at an intermediate point and is not scheduled to depart within 24 hours of arrival; (b) a change in class of travel within the journey; or (c) a change in operating airline where the airlines are located in different Reward Seat Points tables.
 

Matty F

Intern
Joined
Mar 31, 2018
Posts
65
SQ inventory on VA booking site is all over the shop. Searched yesterday for SIN-FRA and there were daily direct flights starting May 19th (even a J reward on the 22nd)

Now when I search, a whole weeks worth of flights has gone missing, and direct flights pushed back a week to May 26th
 

Stealthflyer

Member
Joined
Jun 15, 2019
Posts
475
Virgin
Platinum
SQ inventory on VA booking site is all over the shop. Searched yesterday for SIN-FRA and there were daily direct flights starting May 19th (even a J reward on the 22nd)

Now when I search, a whole weeks worth of flights has gone missing, and direct flights pushed back a week to May 26th
I feel like that’s the case with SQ flights on their own site too. Repeat searches will give me 7 options for the day, then 1, then 9, and so on. The only constant was that they got more expensive each time until I cleared my cookies.

I tried to alter my booking to extend my return flight recently and it would only give me one option each day, and only at PE/J prices. So much for “complimentary changes”.
 

Grimace1

Member
Joined
May 12, 2013
Posts
308
Has anyone had any success on requesting Velocity to ask SQ to release a business class reward seat? Currently SIN-AMS is waitlist for most of August.

I've currently got SIN-MUC booked then KLM from MUC-AMS but would much prefer to fly direct :) Thanks all
 

Must...Fly!

Senior Member
Joined
Jan 12, 2010
Posts
7,370
Qantas
Gold
Virgin
Platinum
Has anyone had any success on requesting Velocity to ask SQ to release a business class reward seat? Currently SIN-AMS is waitlist for most of August.

I've currently got SIN-MUC booked then KLM from MUC-AMS but would much prefer to fly direct :) Thanks all
You can't request. What's there is there.
 

coolkid101

Active Member
Joined
Nov 17, 2014
Posts
543
No way velocity will get sq to release an extra award seat. Those seats are already on waitlist even for KF members as you said. Getting extra seats released, maybe possible if PPS solitaire.
 

Edge

Member
Joined
Jul 12, 2012
Posts
373
Is it possible to book SQ F rewards via velocity?

Also (assuming the answer is no), but if there's J award availability on the SQ website but not on the velocity website, can you call up velocity and ask to book it via phone?
 

HS-TQE

Established Member
Joined
Apr 5, 2018
Posts
1,132
Qantas
Gold
Virgin
Gold
Is it possible to book SQ F rewards via velocity?

Also (assuming the answer is no), but if there's J award availability on the SQ website but not on the velocity website, can you call up velocity and ask to book it via phone?

No. SQ usually keeps most (if not all) F availability on their own site.
It's also difficult to find (if any) SQ F on any other partner booking sites, *A included.
 

Enhance your AFF viewing experience!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..

Recent Posts

Top