Velocity platinum

[JackBAus]

Ok,
Recently and before the changes to status credits I booked three flights and paid for them on 27th March. (Changes to SC for booking after 02/04/25

SYD- ADL-BNE-SYD

I paid $300 for the bid for business for the ADL-BNE sector

After the flights completed. I received 15sc
For SYD-ADL. For the upgraded ADL- BNE 20 sc only and finally 15 for BNE to SYD 15SC
So they short changed me. Ringing the platinum “line” they don’t seem to grasp the problem and this is really frustrating. How do I escalate as a platinum card holder this issue

 

[SYD]

Upgrades only earn for original fare purchased.

 

[MarkD]

Upgrades only earn for original fare purchased.

And here is another fault with their brain fart. If you pay the extra you should be rewarded. They just love having everything their way. Loyalty is a oneway street.

 

[MH_fan]

Totally agree. You now give us SCs based on how much the fare is (rather than distance), so we should get the extra SCs for a successful bid upgrade. Sounds like they want their cake and eat it too!

 

[SYD]

OP purchased tix prior to spend based change, so I’m assuming SCs for original fare apply (as they have for years and QF is the same). But yes, in a totally spend based earn, they should factor that in but apparently no change here….

UpgradeMe

Virgin Australia guests with an eligible fare may be able to submit an offer for the chance to upgrade to a higher cabin class on eligible Virgin Australia flights.

www.virginaustralia.com

 

[MH_fan]

Of course not. Why would they? Quelle surprise!

 

[MarkD]

They are a genuine competitor to jetstar, that is all. Not saying this is a bad thing, as we need this, but just not my cup of tea anymore.