Velocity Platinum Complimentary Upgrades

[servicerequired]

I just wanted to clarify - what are the terms of these complimentary upgrades ... can I book any Economy Flex fare on any flight, and then utilise the upgrade?

Provided there is business class availability.

OR ... is it only if there is Business reward seat availability?

Thanks

 

[AIRwin]

Platinum Membership

Enjoy gold membership benefits as soon as your status credit reaches to 1000. benefits includes priority phone service, upgrademe points, advance seat selection, priority wait list and also enjoy priority check-in, virgin Australia lounge, complementary baggage allowance and rewards benefits...

experience.velocityfrequentflyer.com

 

[Major]

I recently booked BNE-DPS for the 2 of us using the comp. upgrades. I rang first to make sure there were 2 J seats available using upgrades. There was only 1 available on the day I chose to travel but 2 available on the day before. She booked 2 flexi fares for me and then used the upgrades to the J seats of my choice. She also used my travel credit balance against the flexi fare and the rest charged to my CC.
Great service and all completed in about 5 minutes.

 

[ferntree]

I just wanted to clarify - what are the terms of these complimentary upgrades ... can I book any Economy Flex fare on any flight, and then utilise the upgrade?

Provided there is business class availability.

OR ... is it only if there is Business reward seat availability?

Thanks

The latter.

 

[Gold Member]

The upgrade can be done online within Manage My Booking assuming there is Business Reward availability and you’ve booked a Flexi fare.

 

[servicerequired]

The upgrade can be done online within Manage My Booking assuming there is Business Reward availability and you’ve booked a Flexi fare.

Okay, thankyou for that ... but I'm still wondering ... is it possible to upgrade when there is no business reward availability? (via the call centre)

There seems to be mixed responses and feedback.

 

[Gold Member]

Okay, thankyou for that ... but I'm still wondering ... is it possible to upgrade when there is no business reward availability? (via the call centre)

There seems to be mixed responses and feedback.

No. There must be Business Reward availability.

 

[HeavyElectricity]

The upgrade can be done online within Manage My Booking assuming there is Business Reward availability and you’ve booked a Flexi fare.

Using the platinum complementary upgrade vouchers? If so this is the first I've heard of it (and fantastic if true). I've only ever been able to upgrade using points online.

 

[Gold Member]

Using the platinum complementary upgrade vouchers? If so this is the first I've heard of it (and fantastic if true). I've only ever been able to upgrade using points online.

Oops, I got confused for a moment - meant to say the regular points upgrade can be done online. The Platinum upgrade still needs to be called in.

 

[MEL_Traveller]

I’m guessing these need to be non-stop flights… or one voucher per leg of a multi-city? So if the booking engine gives MEL-OOL-DOS, two vouchers would be required to upgrade all the way MEl-DPS?

I guess with the benefits associated with platinum like economy x it would prolly be ok to fly the short domestic in economy X, transferring to business after that.

 

[ferntree]

I’m guessing these need to be non-stop flights… or one voucher per leg of a multi-city? So if the booking engine gives MEL-OOL-DOS, two vouchers would be required to upgrade all the way MEl-DPS?

Yes, that's correct.

Usually, I try to fly HBA-BNE via MEL to maximise status credits, but when I'm taking advantage of the free upgrade I prefer the direct flights to maximise the benefit of the annual four free upgrades.

 

[klymen]

YMMV but this is still the case for me.

These upgrades seem pretty pointless at the moment. If you have enough flexibility to book a flight with J award availability, you'll find that the J cash fare on that flight is cheaper than the Y Flex fare anyway.

So it's a 100% useless 'benefit' at the moment IMO. It was different when they were allowing the upgrades from Y Choice.