Struggling to use your Frequent Flyer Points?
Frequent Flyer Concierge takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights.
Using their expert knowledge and specialised tools, the Frequent Flyer Concierge team at Frequent Flyer Concierge will help you book a great trip that maximises the value for your points.
I claimed mine via the website and got the confirmation and usage information email within two days.
I had the same thing happen. The card took 2 weeks to show up, which left me with 2 weeks left until the end of the statement period. I had no idea until the statement appeared, and of course by then it is too late. Apparently the statement period started the day they approved the card.
I had the same result. Tried twice a week apart (Desktop and ipad). Gonna give them a call tomorrow and see if I can claim it over the phone.
I finally go it to work, and indeed I get a confirmation screen once it was correctly submitted. To me issue was my browser autofilling some of the fields. I think this velocity web app doesnt detect the user input, and just fails silently. Once I input the fields manually (or just did a small edit on the auto filed field), it worked. Hope this help, maybe.
I just tried another browser and also got it to work. Chrome on my PC and Safari on my iPad both redirected to the Virgin Money website immediately after submitting. No autofill is enabled. Ended up submitting via Firefox and got the Thanks for requesting your Virgin Australia Gift Voucher message.
I claimed online but heard nothing, how did you phone call go?
I never ended up needing to call. Submitting the form via Chrome on my PC and Safari on my iPad failed several times. I ended up installing Firefox on a whim and that worked. I received an email a few days later, and the credit to my travel bank shortly after that.
I tried calling twice today, and after 20 mins they gave up and said submit it again. My counter of 'what if it fails again' didn't elicit any further interest from the agents.
When you submit online, do you get an acknoledgment message of your request? If not you may want to try different browser, and/or disable autofill feature (enter manually your details). Good luck.
That's all I can suggest too. A new browser is what did it for me. I wsan't getting the acknowledgment screen, whether manually entering information or using autofill. I just got redirected to the Virgin Money homepage on submit.
That may take a while given my experience
I only ever had to call Virgin Money once, as my Velocity details they had did not match. The number was correct however the name was butchered. They answered pretty quickly and as soon as I explained what happened they fixed it quickly, noting that particular issue was a common one. The points then came across in the following statement.That may take a while given my experience
I think the first year annual fee waiver applies to the balance transfer offer, not the 100k points offer.
Thanks for this info. I also had tried using Chrome and Safari with no success. Have just downloaded Firefox and after resubmitting the request got the acknowledgment message.
Sample AFF with no advertisements? More..
