Velocity being rude

[cjradloff76]

Hello I recently asked velocity to refund me 2,000 expired points from a va flight in 2006 and they completely and utterly where rude toward me saying that they can't help me......
I felt peeved yeh
Help please
Thanks Clinton

 

[Hvr]

So when did they expire? Given the flight was eight years ago I'm surprised they didn't laugh out loud.

 

[Cruiser Elite]

Clarification on today's date please - it is Aug 17 correct? Not Apr 1? You yankin' our chain Clinton? Or is there more to this story?

 

[cjradloff76]

They told me that they expired in 2010 I claim I never recieved an email from them...

 

[Hvr]

They told me that they expired in 2010 I claim I never recieved an email from them...

And when did you notice they'd expired?

 

[samh004]

Airlines usually allow you to claim for past flights back a few months... I've never heard of them allowing it back a few years... if so I reckon I might do very well out of Qantas

From what your saying I'm guessing the points were credited to your account, but then lost them in 2010. That's 4 years ago, why are you only just noticing this now?

 

[mannej]

I'm not sure how to take this.

 

[Aussie_flyer]

Its outrageous. Not good enough Virgin

 

[Bolthead]

I guess the OP's point is they were rude. Assuming they were, irrespective of the question customers should be treated with respect.

However don't hold your breathe waiting for those points.

 

[Blinky]

2,000 points is worth, what? $30 or so?
Take Virgin to court.....

 

[Virgin Bart]

Well... This is... Interesting...

 

[SimonF]

Sounds like there's more to this....

 

[Intra]

Rude in what way though? Ask a dumb question, expect a dumb answer....

I've worked in a Support Call Centre for a global firm in Brisbane, speaking Australian English. Sometimes it would be really hard not to laugh/have a go at the person at the other end of the line because of there attitude/lack of knowledge/still thinking they were right ect.

 

[Ausbt]

Not that long ago I came across my original Velocity account opened in 2006, when I wasn't flying much. Looked up the details and saw that 741 points expired in 2010. Wrote it off at the time but I have to say cjradloff had I have read your post first I would have chased 'em hard ! Peeved and entitled, yeh ;-)

 

[jackthomas]

While I understand the frustration of missing out on your points ( I'd be upset too ) It's a bit unreasonable to expect them back... Compare this to wanting a refund from a product you purchased in 2006....

 

[JohnK]

They told me that they expired in 2010 I claim I never recieved an email from them...

I wouldn't be surprised.

FWIW My HotelClub loyalty points expired a few years ago as I had a couple of years of inactivity. I sent them an email mentioning they couldn't do that and requested my points be reinstated. Points were reinstated.