VA Status Upgrade Bag Tags

I know it's not overly important but why is sending card and tags and welcome take so long? Surely it should be automated. Just another small amateur action by VA. The airline actively promote tier promotion etc but don't provide the physical shiny stuff....🤪
 
PERLHR said:
Have you received your tags yet?
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Sorry for the delay. This was a post from last year. I didn’t receive the package for Silver or Gold. Eventually got the Platinum ones after I had to contact Velocity for another matter and mentioned that nothing had been received. They then came with a week or two.
 
Glad to discover there is a thread on this. I went Silver for the first time in late March but have yet to receive anything.

I know Silver isn't much to crow about compared to some, but given it's my first ever status upgrade it'd be nice to have the physical recognition of it. How long do you think I should wait before making some noise about it?
 
Another data point.

Attained platinum: March 27
Received welcome pack: May 8
 
BrettV said:
Another data point.

Attained platinum: March 27
Received welcome pack: May 8
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Was this though the Business Flyer match by any chance? Wondering if I'll get a pack!
 
sudoer said:
Wondering if I'll get a pack!
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I am no longer wondering!

Attained platinum: March 29
Received welcome pack: May 10

.. and this was via the Business Flyer match promotion, which has now ended.

www.australianfrequentflyer.com.au

Virgin Australia Business Flyer Status Match

Velocity Frequent Flyer is offering a free status match to new Virgin Australia Business Flyer members who currently hold the equivalent of Silver or higher status with a competing frequent flyer program.
www.australianfrequentflyer.com.au www.australianfrequentflyer.com.au
 
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Attained Gold in Dec 2022 in the status match 3-month period, then retained in March 2023. No pack yet. Perhaps it comes through after the next retention... ;)
 
tdimdad said:
Attained Gold in Dec 2022 in the status match 3-month period, then retained in March 2023. No pack yet. Perhaps it comes through after the next retention... ;)
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Can they not be requested on line to be sent out?
 
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