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eastwest101 said:
I would try to call back immediately and get the double charge fixed up right now with the call centre, maybe try a PM to Velocity Frequent Flyer as well if no joy? And also maybe the mods can move toowongman's specific problem to the existing thread that bcworld suggested, or indeed start another new thread as this is weird one - I haven't heard many double charge problems from the call centre yet, they have usually been the web site double charging people from what I have seen.
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I'll email them. Life goes on.
 
Struggling to Redeem Your Frequent Flyer Points?
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

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