Using VA Platinum status on SQ awards booking

glasszon

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I booked a MEL-SIN-LHR J flight using KF points and I am a VA Platinum member. I want to use the extra 20kg baggage allowance for being a VA Platinum member but the SQ website will only allow me to use the Krisflyer FF number on the booking, is there a way that I can amend the FF number from Krisflyer to VA online or do I have to show my VA FF card on check-in to get the extra 20kg? Just don't want to get turned away at the airport.

In summary, I am trying to get the extra 20kg allowance as a VA Platinum on a SQ booking, how do I do it?
 

dajop

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Call SQ and have them add the number into the booking.
 

glasszon

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Call SQ and have them add the number into the booking.

I called SQ and after talking to multiple agents + supervisor, they said it is not possible to add the Velocity FF number to a SQ booking.

I know for Oneworld you can go to Finnair website to update the FF number to anything you want, does such a website exist for SQ bookings?
 

dajop

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I called SQ and after talking to multiple agents + supervisor, they said it is not possible to add the Velocity FF number to a SQ booking.

That is odd. Should be able to add to the "FQTS" field on the booking, has been possible in the past from memory, maybe that has changed. Perhaps a problem with it booking an award booking. Are you any good at accents? What was the accent of the people you spoke to? Sometimes if routed to Manila or India it can be challenging. But calling Singapore contact number (+65 6789 8188) during 11am-7pm MEL time and pressing 2 for Mandarin, should get you through to someone in Singapore, who usually are able to manage certain things better.
 
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glasszon

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That is odd. Should be able to add to the "FQTS" field on the booking, has been possible in the past from memory, maybe that has changed. Perhaps a problem with it booking an award booking. Are you any good at accents? What was the accent of the people you spoke to? Sometimes if routed to Manila or India it can be challenging. But calling Singapore contact number (+65 6789 8188) during 11am-7pm MEL time and pressing 2 for Mandarin, should get you through to someone in Singapore, who usually are able to manage certain things better.

The accent sounded like someone from Singapore. I was told the change is due to VA's insolvency, and referred me back to VA to confirm they still offer the baggage benefit for SQ.

I will give it another go later on, but the agent added a line on my booking saying I tried to add VA's FF number, not sure whether another agent will be willing to do it after seeing the note.
 

dajop

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The accent sounded like someone from Singapore. I was told the change is due to VA's insolvency, and referred me back to VA to confirm they still offer the baggage benefit for SQ.

Aaah, sounds like a backend problem. That insolvency seems to have mucked things around a bit. Good luck.
 
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