It could also be how you did the interview since land border is generally not the preferred way of getting these cards. Indeed, when I first applied for Nexus back in 2016 I did my interview at Pearson Airport rather than at the Buffalo border crossing because I was warned of degraded experience.
Honestly, we didn’t think about the difference between land border and airport enrollment centers at all. My wife chose the land border one purely for convenience, we live near the US-Mexico border, and they had same-day appointments available. The nearest airport one was booked solid until late August. Plus I had my first NEXUS interview back in 2010 at Niagara Falls and had a good experience, so we didn’t really give it a second thought.
We’re not flying internationally probably until November when we visit her parents in Australia, so enrollment on arrival isn’t an option right now. She didn’t want to wait because we’re flying domestically to Buffalo next week.
I grew up in a Canadian town closer to Buffalo airport than Toronto Pearson, and my parents are still there. We usually fly into Buffalo and drive across the land border. It’s way more convenient and much cheaper. The kids and I all have NEXUS, so my wife is the only one left out. I guess she’s in a rare rare edge case that a non-US/Canadian/Mexican citizen who crosses the land border often.
Anyway, the officer at the GE/SENTRI enrollment center seems super knowledgeable. She told my wife that, as an Australian citizen without US LPR, she has two options:
- Global Entry: includes TSA Pre, but doesn’t work at land borders [1]
- SENTRI: works at land borders, but doesn’t include TSA Pre [2]
Not ideal, but even if we’d known, we’d still go with GE. TSA Pre is way more useful for us since we fly domestically way more often than we cross the land border. Actually, she applied for SENTRI in Jan 2024, before Australians were eligible for GE. It stuck "in processing" forever, so she withdrew it and applied for GE instead as soon as she could.
[1] GE card is required to use SENTRI/NEXUS lane at the land border, but "Only U.S. Citizens, U.S. Lawful Permanent Residents, and Mexican nationals are issued Global Entry cards."
[2] SENTRI is available to all nationalities, but only US citizens and US LPR are given access to TSA Pre and GE lane at the airport.