Just got off the phone to Velocity to see if I could use points to upgrade a flexi from DPS -> MEL on 3/3 and was told that there were no seats available to Velocity to process an upgrade.
I've already booked my wife as a J award on the same flight, so obviously keen to be sitting alongside her. There looks to be 5 J seats currently available on VA4152, and I presume there is 8 in total given its a 73H.
I requested that they speak to yield management to see if one can be released given the circumstances, but since Velocity is separate to Virgin, they seem to have no pull compared to the same requests that I've put in previously on QF. I was told to check closer to the date to see if a seat is released, but there's only 8 days before the flight.
What are my options? The numerous problems with VA/Velocity and website/booking related issues since Sabre is starting to get on my nerve.
I've already booked my wife as a J award on the same flight, so obviously keen to be sitting alongside her. There looks to be 5 J seats currently available on VA4152, and I presume there is 8 in total given its a 73H.
I requested that they speak to yield management to see if one can be released given the circumstances, but since Velocity is separate to Virgin, they seem to have no pull compared to the same requests that I've put in previously on QF. I was told to check closer to the date to see if a seat is released, but there's only 8 days before the flight.
What are my options? The numerous problems with VA/Velocity and website/booking related issues since Sabre is starting to get on my nerve.