Unable to access and login as a paid member of frequentlyer.com.au

[Muhsin]

Hi Muhsin,

Access to the courses usually takes 24-48 hours after the upgrade, because the system needs some time to sync. You should have access by now.

Hope you enjoy your new Platinum membership benefits.

Thank you ,, all good ,, appreciate your help

 

[MARTINE]

Hello and forgive me if this is covered elsewhere but I have been unable to find a way to contact admin - hence this looks the closest. I have sent to admin email but no reply.

It relates to being charged twice for a membership against my card within a week.
‘Contact us’ link not really relate to billing queries.

As we all know a chargeback with bank is something we AFFers hope to avoid.

Please reply as to how I can progress.

My thanks in advance

 

[Hvr]

Hello and forgive me if this is covered elsewhere but I have been unable to find a way to contact admin - hence this looks the closest. I have sent to admin email but no reply.

It relates to being charged twice for a membership against my card within a week.
‘Contact us’ link not really relate to billing queries.

As we all know a chargeback with bank is something we AFFers hope to avoid.

Please reply as to how I can progress.

My thanks in advance

Paging @admin

You'll be contacted soon.

 

[MARTINE]

Paging @admin

You'll be contacted soon.

Thankyou

I am happy to report the $75 pending (according to my chat with bank) is a refund in evolution.
So — all good so far.
In the past when I have pending refund it shows as pending CREDIT (not like a charge)
Thanks for the prompt reply.
For my own knowledge what is the way to contact admin.
I was loathe to do this on the forum as preferred a 1:1 dialogue but emails went unanswered.

 

[AFF Editor]

Thankyou

I am happy to report the $75 pending (according to my chat with bank) is a refund in evolution.
So — all good so far.
In the past when I have pending refund it shows as pending CREDIT (not like a charge)
Thanks for the prompt reply.
For my own knowledge what is the way to contact admin.
I was loathe to do this on the forum as preferred a 1:1 dialogue but emails went unanswered.

I believe a refund has been processed for you.

To answer your question, the best way to contact our support team is to fill out the form on our Contact us page and select "Community support" as the reason of enquiry. This is the fastest way to get help with these kinds of issues.

Contact the Australian Frequent Flyer - Australian Frequent Flyer

Contact the Australian Frequent Flyer You can contact us at any time by using the form below. We will aim to get back to you as soon as possible. If you

www.australianfrequentflyer.com.au

 

[MARTINE]

I believe a refund has been processed for you.

To answer your question, the best way to contact our support team is to fill out the form on our Contact us page and select "Community support" as the reason of enquiry. This is the fastest way to get help with these kinds of issues.

Contact the Australian Frequent Flyer - Australian Frequent Flyer

Contact the Australian Frequent Flyer You can contact us at any time by using the form below. We will aim to get back to you as soon as possible. If you

www.australianfrequentflyer.com.au

Thanks
Much appreciated

 

[RooFlyer]

@MARTINE - could you give me a PM, please?