TRS claim - original packaging

A_A

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Oct 18, 2025
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A friend of mine is flying out of Sydney and looking to claim TRS on a laptop and was wondering whether the officers will open the sealed box to verify the serial number, or if they’ll just check the information printed on the box. He’s also asking if they’ll accept the claim if he brings only the laptop without the box. By the way, he’s curious about how carefully the officers handle items during the inspection process (a bit nervous about getting cosmetic damages during the inspection).

Furthermore, how long is the queue at the counter at the airport around 5am?
 
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The item does not need to be in original packaging, last item i claimed was a mobile phone, handed over paperwork and held up the phone, the officer never touched my phone at all.
 
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I went through TRS in MEL a few weeks ago with a new tablet, still sealed in its box.

The serial number was on the invoice and on outside of the box. That seemed to be enough for TRS. I didn't have to remove it from its box.
 
I never take anything in original packaging as it just adds volume and weight to my carryon.

Shoes wear them. Jackets, pants, etc wear them.

Shaver, laptop, camera, electronic toothbrush were well used in the 60days before the flight and no packaging.

Main thing to be careful about, anything over $1,000 in value (eg iPhone) must have a receipt with your full name and address on it as well as the ABN of the vendor, a standard cash-register receipt is not sufficient.
 
Per TRS website

Be able to remove your goods from the packaging and use the goods before you depart. You can choose to leave the container/packaging behind as long as the officer can verify the goods against the matching tax invoice during processing.

So you can use the item even before leaving Australia
 

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