Trouble logging into Velocity

[JennyH]

I could have posted this in the ubiquitous "Virgin websites are rubbish" thread, but I have a specific question / problem. Yesterday and again this morning, when I go to log into Velocity it claims that my Velocity number of password do not match. If I click on "Forgot your password?" I am asked a security question and then asked to pick a new password. Both times I have simply entered my old password and logged on fine. I then receive an email from membership@velocityfrequentflyer saying me account is now unlocked. So is this happening to anyone else, or is something going on with my account?

 

[JohnK]

Perhaps something going on with your account.

I am able to log into Virgin website and account.

 

[JennyH]

Thanks JohnK - I'll give them a call and see what the problem is.

 

[Intra]

Had no troubles in the last 48 hours - Let us know what you find out when its all sorted...