- Mar 28, 2014
As reported upthread, when I called about future booking Qantas cancelled, Hobart call centre offered a full refund but I opted for TravelPass with DSC.
Then I asked whether an existing travel credit (from flight I had cancelled) could be converted to TP with DSC - again no problem.
So who knows!
Well I think the difference is about bookings eligible for TP's - ie ones cancelled by QF. Both times I've talked to HBA they've verified the booking in question as being either a flex fare or cxl by QF as per the T&C. Mine meet the critera, and like youm the flight credit I asked to convert also met the criteria so they were happy to oblige happily.
I think the difference is more that converting a booking or credit for flight not cancelled by QF shouldn't in theory qualify.
Howver when I think about it. from QF's point of view.. say I choose to cancel a booking due to border restrictions or whatever.. my option is a flight credit. If I call QF and say hey look can I, instead of a flight credit, get a travel pass issued? QF is still keeping the $$$$ it's more the instrument in which it is available. We all know flight credits are problematic for many well known and well documented reasons.. TP's are far less restricted (and a DSC or DP offer attached is cherry on top). QF want to keep the $$$ at all costs so there probably is a bit of leeway given to agents, specially Premium ones, to say yeah you know sure. A TP is really a more flexible flight credit after all.
I think if someone demanded a refund to their CC in such a situation they'd be met with more resistance.