Top 100 Airlines 2014

[Foreigner]

Recap of top airlines, ranking of top 20 doesn't have many surprises.

QF sits at 11 but OW partner AA is lowly 89.

SriLankan Airlines slips to 73rd among ''World's top 100 airlines'' - Newsfirst

 

[MEL_Traveller]

Yeah... some interesting results in that. I wouldn't necessarily be basing my choice of airline on that table alone.

 

[Foreigner]

Yeah... some interesting results in that. I wouldn't necessarily be basing my choice of airline on that table alone.

yeah...the table provides to me good reminder about the numerous carriers I have flown (31)

Several names are unheard of:

55 Porter
80 Peach
83 Air Nostrum
95 Mango
__________

Few others there:

27 Oman Air, apparently highly regarded, esp. J class.

82 Germanwings, pilot crashed plane to achieve notoriety. I heard carrier will ditch name for another.

 

[Revolio]

Qantas and Virgin both over AirNZ? Did FIFA help with the ratings?

 

[smit0847]

No surprised to see Vueling at the bottom of the list

 

[dajop]

Qantas and Virgin both over AirNZ? Did FIFA help with the ratings?

Air NZ has a split personality. It depends on which part of the airline your are looking at. If you just consider long haul J it's up there with the best. If you just consider trans Tasman A320 services then it's close to a LCC.

 

[codash1099]

The 2015 list is due out in a few days, so this is somewhat old news.

Without knowing the methodology, it's impossible to place any reliance on the validity of the list. I gather that it is done by a passenger survey, but you would need to know the number of votes overall (could be a very small sample of total passenger numbers) and something about the demographics at the very least.

 

[MEL_Traveller]

The 2015 list is due out in a few days, so this is somewhat old news.

Without knowing the methodology, it's impossible to place any reliance on the validity of the list. I gather that it is done by a passenger survey, but you would need to know the number of votes overall (could be a very small sample of total passenger numbers) and something about the demographics at the very least.

I went direct to the skytrax site.. the methodology is stated there... 18 million responses apparently, weighted by size of airline etc etc.

 

[boomy]

Qantas and Virgin both over AirNZ? Did FIFA help with the ratings?

LOL
Judging by the fact that Garuda is ranked higher then all of the above I'll say yes

 

[MEL_Traveller]

LOL
Judging by the fact that Garuda is ranked higher then all of the above I'll say yes

This is supposedly airline service... not any perceived safety element.

I don't think there'd be many people arguing that GA is pretty good in terms of service, and their new 77Ws are looking pretty good too.

 

[boomy]

This is supposedly airline service... not any perceived safety element.

I don't think there'd be many people arguing that GA is pretty good in terms of service, and their new 77Ws are looking pretty good too.

Fair enough. I thought the ranking of 'world's top airlines' takes into account multiple factors, not necessary based on safety but not only service.
Anyways, I'll choose QF with their inconsistent service any day over GA but YMMV.

 

[MEL_Traveller]

Fair enough. I thought the ranking of 'world's top airlines' takes into account multiple factors, not necessary based on safety but not only service.
Anyways, I'll choose QF with their inconsistent service any day over GA but YMMV.

As the results are based on the 18 million passenger surveys, it doesn't seem possible it can take in to account safety (most passengers wouldn't know). It can only take in end-to-end service (hard and soft offering).

Edited: just found the list on the skytrax site http://www.worldairlineawards.com/Awards/awards_methodology.html :

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[TD]Product & Survey topics include:


GROUND / AIRPORT
Airline web site
Online Booking
Online check-in
Airport Ticket Counters
Waiting times at Check-in
Quality of Check-in service
Self Check-in
Boarding Procedures
Pre-boarding Procedures
Friendliness of Ground staff
Efficiency of Ground Staff
Airline Lounge Product facilities
Airline Lounge Staff Service standards
Transfer services
Arrival services
Baggage Delivery

ONBOARD : PRODUCT
Cabin Seat comfort
Cabin Cleanliness
Toilet Cleanliness
Cabin Lighting / Ambience
Cabin Temperatures
Cabin Comfort amenities
Reading Materials
Airline magazine
Inflight Entertainment
Audio / Movie programming
AVOD options
Quality of Meals
Quantity of Food
Meal Choices
Selection of Drinks / Pay bar

ONBOARD : STAFF SERVICE
Assistance during Boarding
Friendliness of Staff
Service Attentiveness / Efficiency
Consistency of Service
Staff Language skills
Meal service efficiency
Cabin presence thru Flight
PA announcements
Assisting families
Problem solving Skills
Staff Attitudes
Staff Grooming
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