To transfer or not transfer to QF

[anat0l]

Qantas have the following up now:
Frequent Flyer - About the Program - Program News - Transfer Points to Qantas Frequent Flyer




Was quite fun watching the countdown timer count down to 1 second, and then go blank!

Yep, it's all over. Pictures attached of T-30 seconds...

...T-0 seconds...

...then the new era of Direct Earn only.

 

[Flymethere]

5:20pm ESDT...QFF website

"Transfer Points to Qantas Frequent Flyer As members are aware the deadline for transfers of points to Qantas Frequent Flyer from some cards is 31 March 2009. We understand that some members have been finding it difficult to contact their card providers to arrange point transfers to Qantas Frequent Flyer. Exceptionally high demand has caused some customer service issues.
In the interest of our members, for those who have tried to transfer or opt-in before 31 March and have experienced customer service difficulties, Qantas Frequent Flyer will accept point transfers from any card provider for a limited time after today's deadline of 31 March. During this period any transfers made after 31 March are at the discretion of the card provider, so members will need to contact their card provider as soon as possible. Transfer Points to Qantas Frequent Flyer"

Surprise, surprise!

 

[Flashback]

Qantas have the following up now:
Frequent Flyer - About the Program - Program News - Transfer Points to Qantas Frequent Flyer

Was quite fun watching the countdown timer count down to 1 second, and then go blank!

I guess we all have our own ideas of fun :mrgreen:

Was interesting to note in MEL QP on Sunday night that there was a lady in the lounge dedicated to "helping" people move their CC points over to CC and a really annoying announcement over the PA every 20-30 minutes informing people of the same... :evil:

 

[futaris]

"Sale finished" - does that mean the Sale of QANTAS (Frequent Flyer) is no longer happening? Or is it just getting started?

 

[Flashback]

"Sale finished" - does that mean the Sale of QANTAS (Frequent Flyer) is no longer happening? Or is it just getting started?

The sale of QFF to Jetstar has been completed, now that all the suckers have moved their cards to direct sweep; coming soon ... the JQFF (formerly known as QFF) :mrgreen:

 

[JohnK]

Was quite fun watching the countdown timer count down to 1 second, and then go blank!

So the countdown timer was not set for midnight 31 March 2009?

 

[futaris]

5:00pm ADST 31 Mar 2009.

 

[Mal]

5:00pm ADST 31 Mar 2009.

Although some pages on the Qantas site refer to the timer as counting down to 5:00pm AEST 31 Mar 2009 (eg this page: Frequent Flyer - Member Specials - Cards - Time to Choose )

 

[one9]

Qantas extends frequent flyer deadline

QANTAS has extended its frequent flyer points transfer deadline after high demand caused "customer service issues".


The airline said that customers need more time to transfer their frequent flyer points after many experienced problems completing the change.



“We understand that some members have been finding it difficult to contact their card providers to arrange point transfers to Qantas Frequent Flyer. Exceptionally high demand has caused some customer service issues,” a Qantas spokesperson said.


...
http://www.news.com.au/travel/story/0,28318,25269397-5014090,00.html

 

[NM]

Re: Qantas extends frequent flyer deadline

This has been discussed today in this thread:

http://www.frequentflyer.com.au/com...ansfer/to-transfer-not-transfer-qf-16983.html

Follow the discussion that thread.

 

[Nigelinoz]

QANTAS has extended its frequent flyer points transfer deadline after high demand caused "customer service issues".

ummm....The cynic in me says that the "high demand" may not actually be as high as they had hoped and that's why they are extending it?

 

[MelUser]

Enough is enough! Everyone has known for months that 31 March was the cutoff. Surely that should be the end of it. Personally I am sick of the advertisements that have been bombarding me. I now want the whole thing to go away! Either people are in it [ie the whole monthly transfer option] or they're not.

 

[ANstar]

Enough is enough! Everyone has known for months that 31 March was the cutoff. Surely that should be the end of it. Personally I am sick of the advertisements that have been bombarding me. I now want the whole thing to go away! Either people are in it [ie the whole monthly transfer option] or they're not.

Agreed- am sick of the letters, emails etc

A deadline is a deadline - people have had 6 months to decide.

 

[snufl]

I would get an email worded something like this is your last reminder then a few days later something more in the mail. I have to contact Amex about another matter and have given up during the past 2 days.

That clock has reached zero, so give us a break Qantas, it's over.

 

[misstam]

I would get an email worded something like this is your last reminder then a few days later something more in the mail. I have to contact Amex about another matter and have given up during the past 2 days.

That clock has reached zero, so give us a break Qantas, it's over.

Well, not quite over, it seems.
The "ok, this is REALLY your last chance or else.." emails are becoming a bit of a joke. The latest, received today:

Dear misstam

31 March 2009: As members are aware the deadline for transfers of points* to Qantas Frequent Flyer from some cards was 31 March 2009. We understand that some members have been finding it difficult to contact their card providers to arrange point transfers to Qantas Frequent Flyer.

Exceptionally high demand has caused some customer service issues.
In the interest of our members, for those who have been experiencing customer service difficulties, Qantas Frequent Flyer will accept point transfers from any card provider for a limited time after today's deadline of 31 March.

However, during this time, any transfers made after 31 March are at the discretion of the card provider, so members will need to contact their card provider as soon as possible.

"for a limited time" is my highlighting... one wonders how limited? A deadline is a deadline!
Something tells me the "exceptionally high demand"... wasn't so exceptional.

 

[Flashback]

Well, not quite over, it seems.
The "ok, this is REALLY your last chance or else.." emails are becoming a bit of a joke. The latest, received today:


"for a limited time" is my highlighting... one wonders how limited? A deadline is a deadline!
Something tells me the "exceptionally high demand"... wasn't so exceptional.

I wish Uni was as lenient on their deadline for assignments

 

[snufl]

Well, if this is not an April Fools Day joke, Qantas obviously wants more points, otherwise they would stick to the deadline.

Now I am wondering how long it will be before we see "enhancements" to the program. I hope they are as obliging if and when they are introduced.

 

[zzyss]

I'm definitely leaning towards the "Qantas wants more points" point of view, since if people not being to get through to their CC vendors was really an issue, they could still maintain the "IT'S OVER GUYS" message to the public, but allow the CC vendors continue to process transactions behind the scenes for customers ringing up to complain that they haven't been able to get through for the past, what, 2 days?

But the fact that they've come out and publically declared that the deadline has been extended indefinitely reeks of unmet expectations, or just plain greed.

 

[simongr]

I'm definitely leaning towards the "Qantas wants more points" point of view, since if people not being to get through to their CC vendors was really an issue, they could still maintain the "IT'S OVER GUYS" message to the public, but allow the CC vendors continue to process transactions behind the scenes for customers ringing up to complain that they haven't been able to get through for the past, what, 2 days?

There is a thread here that talks about how people couldnt even get through to Amex in the past few days to make the switch so just allowing the past few days of processing wouldnt address one issue.

But the fact that they've come out and publically declared that the deadline has been extended indefinitely reeks of unmet expectations, or just plain greed.

Why is QFF trying to maximise the points in the program defined as greed?

I personally think it is a combination of the two issues, not enough people transferred and some people left it too late - both factors led to QFF not getting in as many points as expected/budgeted hence the attempts to fix the problem.

 

[zzyss]

Stuff

I think you understood the words that I used, but completely missed the message. Let me try and say it again using different words:

Qantas could have continued to allow people to transfer points past the cut off date with their vendors, without making a public announcement extending the deadline. The result: customers who had difficulty getting through in the final days will continue to ring their vendor in the hope that they might be given a reprieve because of circumstances beyond their own control, which the vendors will be able to grant. Some will give up, but is this really such a large group that Qantas needs to worry about it?

I don't feel any sympathy for either the tardy consumers who procrastinated, nor for Qantas who are doing a nickel-and-dime job to squeeze every last drop out of the situation.