Tiger Airways should not be in our country!

[lovestotravel]

I saw nothing on the most recent episode that was the direct fault of Tiger, except for a delay in the departure of one of it's flights for the mature Gentlemen going to meet a potential new partner.

From memory:
1. No printer - No money - You shouldn't be traveling with no money AND should have read the T&C's when booking OR had whoever booked them for you to explain everything. Overweight baggage... You either take the risk it won't be weighed, stick to the rules, or be prepared to pay.

2. The couple with the pregnant wife, I felt sorry for them, can't remember why they had to get back to to MEL instead of Avalon but they paid the $$$ and sucked it up well

3. The little punk with attitude that smashed the wall. He was late and didn't have money again. Perhaps shouldn't have spent so much on alcohol or cigarettes the night before

4. As above, the mature Gentlemen heading to Tassy to meet a new potential partner. His flight was delayed, and that was it.

Nothing here is the fault of Tiger!
NOTHING

 

[lovestotravel]

I must mention I didn't even know that Tiger flew out of Avalon until watching the show the other night.

Just looking at fares, there are $1 fares to Perth leaving next week... that's super cheap for last minute.

Avalon to Perth return is $120, not accounting for baggage or credit card fees etc.

Heck - I am not sure what people except for that price, you are not going to get outstanding customer service or much help with a flight is cancelled/delayed, but heck it's cheap!

 

[pauly7]

It may be advertising but as I said, it is more about education.

BTW awareness of tiger from the show gets them less sales, IMO.

Advertising is education. Of a product or service.

Nope, Airways has been successful at driving increased sales actually why do you think it's in it's third season.

But I do agree, it certainly turns me off. But on whole it does work.

 

[mannej]

Is there anywhere on the Tiger website that labels methods of payment for things such as Check-in and excess baggage fees?

 

[rwatts]

BTW awareness of tiger from the show gets them less sales, IMO.

If people know what to expect from Tiger through watching the program then they are less likely to be dissatisfied with the experience and hence continue to fly with airline. Importantly also they wont be telling others about a dreadful experience. At least that's one theory.

Richard.

 

[zeiron]

I saw nothing on the most recent episode that was the direct fault of Tiger, except for a delay in the departure of one of it's flights.
Nothing here is the fault of Tiger!
NOTHING

and,

Just looking at fares, there are $1 fares to Perth leaving next week... that's super cheap for last minute.

Avalon to Perth return is $120, not accounting for baggage or credit card fees etc.

Heck - I am not sure what people except for that price, you are not going to get outstanding customer service or much help with a flight is cancelled/delayed, but heck it's cheap!

There may have been nothing on that particular episode may have been TT's fault, but there is lots wrong with their operation. As you so rightly pointed out, the flight to HBA left late so who's fault is this exactly, the passengers?

The thing is "s&^t" happens everyday of the week. People get caught in traffic, get a flat tire or have to stop and vomit on the side of the rd to vomit due to morning sickness (as per the last episode) but TT dont give 2 hoots. When things go wrong for them like canceling flights or delaying them over and over and over, they expect passengers to be "understanding"!. If they dont care about my issues that resulted in me being late, why should I care about their reasons?. For me, it works both ways. they cut you some slack and in turn you would cut them some. But its not like that. They cut you zero slack and you have to cut them all the slack imaginable and when it doesn't work out, its still your fault and they owe you nothing!
I cant speak from experience as I have only flown TT once from OOL-MEL as it was insanely cheap (despite me usually flying ex BNE-MEL on QF). The flight was slightly late (maybe 20 mins) but as we all know, slight delays here are there are to be expected but overall, the flight was exactly what i expected(for the price).
However, a friend flying the same route on a sunday afternoon shows up to the airport to be told the flight is delayed, delayed further, and then finally cancelled. Zero care, concern,compassion. NOTHING! Advised to come back tomorrow and we will SEE if we can get you on another flight. TT was not liable for transfers, accommodation, expenses... NOTHING. it was all "NOT THEIR PROBLEM"! My friend ended up being over $300 out of pocket through no fault of his own. If it were me, I would have sued. Irrespective of the T&C's, I believe they would be in breach of contract, as contracts that are found to be negotiated unfairly, where one party has no bargaining power, can be altered by the courts. DJ and maybe even JQ would bend over backwards to get you home, or put you up for the night and TT should be expected to do the same.
As for the $120 flight to PER, I don't believe that these prices are sustainable as the fuel bill alone for this seat surely must be more than that!
Their prices/fares should not be a reflection on the customer service that follows when things go wrong. I understand that things are sometimes out of their control, but if thats the case, they are more than likely out of the passengers control too, so why is it always the passenger that suffers?
That is why, despite having a decent experience with them, I will not fly with them again. Its like a lottery, you never know what your going to get!

 

[medhead]

Advertising is education. Of a product or service.

Nope, Airways has been successful at driving increased sales actually why do you think it's in it's third season.

But I do agree, it certainly turns me off. But on whole it does work.

Well yes, that is what advertising is as well. But that still doesn't take away from the fact that most of the purpose of the show is to education potential customers about how tiger conduct operations. Banging on about what is advertising doesn't change the situation that the show has more than one purpose. Yes it does work at getting customers to understand that tiger strictly enforce their rules.

You are lucky having the inside line on tigers sales figures. Very good. Not sure there is anything that can be used to support your claim. TV shows go into multiple seasons for a number of reasons. If 7 didn't have 72 hours of air to fill everyday and if they didn't make money from the show then I doubt it would still be running.

 

[jakeseven7]

Well yes, that is what advertising is as well. But that still doesn't take away from the fact that most of the purpose of the show is to education potential customers about how tiger conduct operations. Banging on about what is advertising doesn't change the situation that the show has more than one purpose. Yes it does work at getting customers to understand that tiger strictly enforce their rules.

You are lucky having the inside line on tigers sales figures. Very good. Not sure there is anything that can be used to support your claim. TV shows go into multiple seasons for a number of reasons. If 7 didn't have 72 hours of air to fill everyday and if they didn't make money from the show then I doubt it would still be running.

Its pretty obvious the show is advertising pure and simple and clearly if it wasn't working for Tiger in the way of business results they would not be renewing their participation on the show. Done.

Now back on topic - I think Tiger has its place in Australia, far far away from me hahahahah

 

[medhead]

Its pretty obvious the show is advertising pure and simple and clearly if it wasn't working for Tiger in the way of business results they would not be renewing their participation on the show. Done.

Funny, because that's not what the tiger boss was quoted as saying when the show started. He clearly stated it was to help people understand that tiger enforce the rules. Given the number of people that have problems understanding this situation it pretty obvious that is the main point and any advertising benefit is secondary. Given the limited season for the show, it is crazy to think that it represents any significant marketing strategy. Are they only interested in sales for 13 weeks of the year? Or the whole year. I think the answer to that is obvious. :!:

 

[Durin's Bane]

"Australian love travelling and love flying. Tiger Airways is an embarrassment for Australia. This is not our spirit. We help each other, and our customer service usually are helpful. "

You get what you pay for bud. Tiger has allowed many Aussies to travel that normally would not have been able to, if I were you I'd be appreciative of that fact.

Let's not get started on Aussie customer service.


"How do we stop those guys stealing customer from our true Australian Airlines, Qantas and Virgin Australia?"

Why don't we just stop Tiger altogether...? But then people like you would criticise Qantas for having expensive airfares...

 

[pauly7]

Funny, because that's not what the tiger boss was quoted as saying when the show started. He clearly stated it was to help people understand that tiger enforce the rules. Given the number of people that have problems understanding this situation it pretty obvious that is the main point and any advertising benefit is secondary. Given the limited season for the show, it is crazy to think that it represents any significant marketing strategy. Are they only interested in sales for 13 weeks of the year? Or the whole year. I think the answer to that is obvious. :!:

Medhead I'm sorry but I think you are missing the point by a country mile, the 'education' IS the advertising lol. You also don't understand the relative value and efficiency of in program content v traditional advertising inventory and how it is almost priceless in today's market. But rather than continue an 'off topic topic', just believe whatever you want of the reasons Tiger do the show

Back OT, I'm more than happy for Tiger existing, if at the very least it helps with JQ price matching!! Will be interesting to see if TT pick up any of DJ's customer base with their move up market....

 

[medhead]

Medhead I'm sorry but I think you are missing the point by a country mile, the 'education' IS the advertising lol. You also don't understand the relative value and efficiency of in program content v traditional advertising inventory and how it is almost priceless in today's market. But rather than continue an 'off topic topic', just believe whatever you want of the reasons Tiger do the show

Vice versa. You don't seem to understand, or accept, that the show has multiple purposes. Oh and if this is off topic why did you bring it up. :?:

Edit: Besides lets just say someone does manage to get together enough for a tiger fare, from picking fruit and selling beads at Mindl markets, to fly their agraphobic mum, who has finally managed to escape her abusive husband, up to help out looking after the kids while they go out to do work. Exactly how do tiger increase sales by teaching that person that they will use standover tactics and bully their mother in charging them $25 for a 2 cent bit of paper that tiger is required by law to provide to customers, that the customer does not have an option to avoid (by this I mean a BP of one form or another is required by all customers) and which is an integral part of flying (again in one form or another.

Just on this line, unfortunately it is highly likely that someone would not have $25 on them. Their are many people in Australia who are in very poor circumstances.

 

[herman_aussie]

Different product offerings:
Mercedes (Qantas)
Toyota (Virgin)
Great Wall (Tiger)

errr.... sorry .... =P

it will be more like
Toyota, (Qantas)
Mazda, (Virgin)
Great Wall (Tiger)

 

[LiamR]

Where does holden fit in?

 

[zeiron]

Vice versa. You don't seem to understand, or accept, that the show has multiple purposes. Oh and if this is off topic why did you bring it up. :?:

Edit: Besides lets just say someone does manage to get together enough for a tiger fare, from picking fruit and selling beads at Mindl markets, to fly their agraphobic mum, who has finally managed to escape her abusive husband, up to help out looking after the kids while they go out to do work. Exactly how do tiger increase sales by teaching that person that they will use standover tactics and bully their mother in charging them $25 for a 2 cent bit of paper that tiger is required by law to provide to customers, that the customer does not have an option to avoid (by this I mean a BP of one form or another is required by all customers) and which is an integral part of flying (again in one form or another.

Just on this line, unfortunately it is highly likely that someone would not have $25 on them. Their are many people in Australia who are in very poor circumstances.

Im with you on this. a BP is a legal requirement and therefore its provision must be a part of the overall fare. Having said that, if they were reasonable about the charge, like say $5 or maybe even $10 i think people would be more inclined to pay it. BUT when you charge $25 for what you so rightly pointed out is a 2 cent bit of paper, then of course people are going to become irate.
Wasnt it FR that had issues in Spain or France, where their BP charge was ruled to be illegal?
And dont get me started on the $55 checkin fee...... for being 800g over the limit!
This lady was tiny and couldnt have weighed more than 50Kg, yet they allow other pax who weigh in excess of 100kg to board without issue. AND, what did they think she did with the 800g? she took it out of the bag to meet the weight limit, but still carried it on board with her anyway. What did TT achieve? NOTHING except one pissed off customer and 1000's of viewers (potential customers)
I cant help but feel that their really needs to be a greater liability for them to protect their customers when they cant provide the service for which they have been contracted, as currently, everything is in their favor and they can get out of their contract by simply refunding you your fare, and not all of the associated costs you may have incurred. Simply unacceptable IMHO.

 

[UP4014]

It may be advertising but as I said, it is more about education. It does 2 things and the bigger part is getting people ready for how they operate. The boss basically said this when the show started. BTW awareness of tiger from the show gets them less sales, IMO.

Agree, imagine a show about QF, no excitement there watching people check in, people being reallocated to the the next flight if they miss the one they are booked on.

Confrontation gets them in, this show is super cheap to make and no doubt helps meet the Aust content (if it's still required).

 

[burrco]

The passengers on the show are often in the wrong - I imagine that's why those segments go to air.

However for me two clear themes come through:

Supplementary pricing - some of the charges can not be justified - $25 for printing a boarding pass is not a justifiable charge. I note that the banks recently coped flack for charging overdrawn account fees that did not reflect the true cost.

Staffing - Granted not a pleasant job - but they often display open contempt for their passengers - have no problem solving or conflict resolution skills or even customer service skills. I don't think half of them would even be trained enough to work at McDonalds.

Competition in the market place is good (as long as it doesn't result in a race to the bottom) so I'm happy to see them flying.

Not sure about the advertisement/education school of thoughts - but I'd suggest that the real reason stuff like this goes to air is - a camera crew down to the airport and an hour or two of paying Ms Grant. for voiceover work would be amongst the cheapest way to generate Australian content towards the quota.

 

[rwatts]

Not sure about the advertisement/education school of thoughts - but I'd suggest that the real reason stuff like this goes to air is - a camera crew down to the airport and an hour or two of paying Ms Grant. for voiceover work would be amongst the cheapest way to generate Australian content towards the quota.

No, cheaper still is for the Kiwis to make a show at their airports and then an Australian network to buy it. Under a rather dodgy deal between the networks and the Australian government some years ago it qualifies as "local content".

Richard.

 

[LiamR]

Would somebody mind reading the last line in this media release from TT. Clearley I need to get some glasses, because what I think it says is...:shock:

 

[PineappleSkip]

I like an airline with commitment - Tiger just have some considerable way to go to fulfil theirs!