Tiger Airways Loses VCAT case - T&C's breach Australia Consumer Law (breach own T&C's also) | Page 2 | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Tiger Airways Loses VCAT case - T&C's breach Australia Consumer Law (breach own T&C's also)


Active Member
Oct 30, 2011
My Map
I was once booked on JQ OOL-MEL and the flight was cancelled. I was livid because I could just have stayed with my Mum and had already returned the hire car before I found this out (they claimed to have texted me, but I didn't get it). I said I was not bussing to BNE, they can stuff that, and they told me I had been booked on a VA flight 5 hours hence! Yes, they flew me home on VA, who actually were really lovely to me, because I was so upset. The plane was not very full and I had a whole row to myself (though surely that was chance). Meanwhile JQ gave me a $10 voucher to use in the airport during my 5 hour wait. Pretty sure that was the last time I flew them.


AFF Supporter
Jul 22, 2008
My Map
I’ll never quite understand it. I’ve had a HNL-SYD JQ cancellation (QF Award) and they switched me to the QF flight. There was only 100 of us on the A330 so a few hundred spare seats. The JQ flight was full, and they giving out compensation for these pax for the extra night. I asked the QF checkin
staff why they didn’t just send everyone across and she rolled her eyes and said ‘Cause Headquarters said so’.

Now if I was the CFO I’d probably have a heart attack. Bizarre way of doing business.


AFF Supporter
Dec 18, 2009
My Map
Great to read this judgment from VCAT - and a reminder to everyone that just because a contract says something, doesn't mean that it is valid and enforceable

AFF on Air Podcast

  • Choosing a Rewards Program – AIR017
    Sat, 10 Aug 2019 13:32:24 AEST
      If you’re new to the world of frequent flyer points – or moving to a new country – it can be difficult to know where to start. In this episode, Matt discusses the con ...
  • Travel Insurance – AIR016
    Sat, 27 Jul 2019 07:34:12 AEST
      They say that if you can’t afford travel insurance, you can’t afford to travel! In this episode, Matt chats to James Green about the importance of travel insurance, and ...
  • The Qantas Oneworld Award – AIR015
    Sat, 13 Jul 2019 02:07:50 AEST
      Learn how to fly around the world using your Qantas Frequent Flyer points as Matt chats to James Green, an award travel consultant at Frequent Flyer Solutions. This episode ...
  • Qantas Frequent Flyer Changes – AIR014
    Sat, 29 Jun 2019 00:40:35 AEST
      Last week, Qantas announced a major shake-up to its Qantas Frequent Flyer program. In this episode, former Head of Loyalty at Malaysia Airlines, Mark Ross-Smith, joins Matt ...
  • jb747’s Stellar Career with Qantas – AIR013
    Sat, 15 Jun 2019 03:00:41 AEST
      In this special edition of the podcast, Matt chats to John Bartels (a.k.a. jb747) about his flying career with Qantas, the A380, the QF30 incident, flight training, retirem ...

Community Statistics

Latest member
Bryce Hawkins