Things are changing

[hm520]

What is this garbage post.

No paragraphs, virtually unreadable wall of text. Terrible title, what is changing exactly? The Pyjamas ?

Post your reviews on a review site.

Is that you Alan

 

[RichardMEL]

We all know QF's int J product on the 744 and 380 is poor - specially the hardware. F&B? subjective really.. one person's bad meal options could be another one's "amazing" (and then again if you're used to F on various carriers well... )

I am not saying things like service(variable on ANY airline - though some are more consistent than others - eg SQ CX) or F&B are not important issues when discussing one airline over another, but I also feel they are based on subjective and experience affected. For example a packed full EK 380 in J is probably going to feel worse than just one or 2 in "Emerald City" at the front of the QF J cabin on the 380, or 5J on a 744 with a really good crew member. Near empty EK can be great... and some of EK's 380's are just as old as QF's if not a bit older (I think EK took delivery of their first few before QF, and SQ's are the oldest)....

I just find the whole notion, in many ways, to be so subjective.

IMHO

 

[N860CR]

We all know QF's int J product on the 744 and 380 is poor - specially the hardware. F&B? subjective really.. one person's bad meal options could be another one's "amazing" (and then again if you're used to F on various carriers well... )

I am not saying things like service(variable on ANY airline - though some are more consistent than others - eg SQ CX) or F&B are not important issues when discussing one airline over another, but I also feel they are based on subjective and experience affected. For example a packed full EK 380 in J is probably going to feel worse than just one or 2 in "Emerald City" at the front of the QF J cabin on the 380, or 5J on a 744 with a really good crew member. Near empty EK can be great... and some of EK's 380's are just as old as QF's if not a bit older (I think EK took delivery of their first few before QF, and SQ's are the oldest)....

I just find the whole notion, in many ways, to be so subjective.

IMHO

I personally prefer SkyBed1 over the newer version. At least it's generally always flat (albeit slopey). The last few SkyBed2s I've been on have dropped so badly at the foot end that I wake up every 20 minutes with a sore back

 

[love_the_life]

Apart from the old plane (which can really detract from the experience), the extra accompaniment in the salad (yuck but it can happen) the OP said the service was sub-standard. That they had to call 3 times to get someone to attend to them is really not good enough. I have found very patchy service as well on many of my flights. I know that you can get a dud lot anywhere but QF have some serious competition from Asian and Middle-Eastern carriers and IMO don't seem to have lifted their game to meet this. Given the extra $$ to fly them it is no surprise that passengers are looking around, me included.
Perceptions about the standard and service are always going to be subjective, so the OP's view is as valid as anyone's.

 

[Pushka]

What is this garbage post.

No paragraphs, virtually unreadable wall of text. Terrible title, what is changing exactly? The Pyjamas ?

Post your reviews on a review site.

What? I thought it was perfectly fine.

 

[RichardMEL]

Perceptions about the standard and service are always going to be subjective, so the OP's view is as valid as anyone's.

Absolutely agree here. However like reading tripadvisor on a hotel or something because they are so subjective it's difficult for an unbiased observer wanting to make choices to know. Now if 7/10 reviews of QF J on the 380, for example, say droopy seats, poor service, then sure there's a real trend there. Sure

Absolutely agree that all opinions are valid because everyone has one and they're valid to them (and probably some others too )

I still wonder about "one plane" comments given no A380 in service is over 10 years old and that's not middle age for an airframe... cabin fitout can be old, such as droop seats, but think it's a bit unfair to suggest an A380, including Nancy is old..

but that's an opinion

 

[browski]

I think this is all a bit unfair on Qantas.
The Qantas service has not changed, it has always been as it is now.
It is just that the competition has improved to a level Qantas cannot possibly achieve.


Yes, perhaps Qantas should improve a bit, but that is an unlikely outcome. Qantas are making money, so they must be meeting the expectations of the aussie flyers. Even if this product is absolutely ****e by comparison, if it is good enough for the ignorant masses, and you can flog it off at premium prices, then surely it is good enough period.

 

[sdhog2002]

Thanks to all for the responses, particularly QF WP who edited what, partly, so obviously upset Dannyism

I think this is all a bit unfair on Qantas.
The Qantas service has not changed, it has always been as it is now.
It is just that the competition has improved to a level Qantas cannot possibly achieve.


Yes, perhaps Qantas should improve a bit, but that is an unlikely outcome. Qantas are making money, so they must be meeting the expectations of the aussie flyers. Even if this product is absolutely ****e by comparison, if it is good enough for the ignorant masses, and you can flog it off at premium prices, then surely it is good enough period.

I respectfully disagree, Browski

Since becoming a QF FF a long while back, I, like sanne have always tried to fly QF from Australia but more recently my subjective view is that little things that might not have irritated in the past because of the overwhelming good experience which has kept me loyal all these years seem to becoming more noticeable. And, unquestionably, there have been below average experiences in my many flights. I do not think it is just that I am getting older and more cranky - I do think the Qantas service has changed.

Yes, I do feed back to management, fairly regularly and, in the past, usually with expressions of pleasure and gratitude. I don't think we should just say that it is unlikely that Qantas would improve. My hope is that management can truly acknowledge feedback, negative and positive, and we passengers should be able to look forward to benefiting from that acknowledgement. I truly would like to remain loyal.

As you point out, Browski, Qantas are making money, but I disagree that continually flogging a product that might have flaws is enough to continue to meet the expectations of Aussie flyers. Ignorant masses don't always remain ignorant. Management are, in my view, as in many enterprises today, concentrating maybe just too much on their bottom line and this is affecting passenger experience and prompting my questioning my loyalty.

I acknowledge it is very difficult for a company trying to please/appease their shareholders to compete on an uneven playing field when their competitors might be funded so completely differently (in the case of EK, by the Dubai Government through the Investment Corporation of Dubai). But that is the reality of the situation and Qantas management really need to take note of the not too hard to find issues (even ignoring mine) a number of frequent flyers who post on this forum are experiencing. Qantas does, after all, rely on passengers, not shareholders, to keep the company profitable.

 

[JohnK]

We all know QF's int J product on the 744 and 380 is poor - specially the hardware.

Is it? I actually like the business product on both aircraft. I have no issues with either version of Skybed. I have been on the A330 in business and it is not that much better, if at all, and I would rather a 744 and A380 than an A330 in any class any day.

You see we all have different criteria for judging things (wing First in HKG anyone?) and just because the collective think the product is poor doesn't mean the rest of us have the same opinion.

Subjective? But entirely relevant to some people.

 

[katiebell]

The OP is quite entitled to his/her opinion. It is valid.

The QF product is getting worse: notably the removal of WCs and the resultant queues in J at peak times. the skybed mk2 does sag and needs to be fixed, the cabin cleanliness is worse and the meals and beverages are not what they were (especially those horible cardboard boxes for 'lunch' into LHR). I think the crew are not as happy and this is affecting customer service as low morale in any business would.

This is not enough to push me onto EK, after the B777 crash in DXB definitely not, but I am looking to other carriers and other routes, especially if the electronics ban extends to more flights from DXB

 

[RichardMEL]

Is it? I actually like the business product on both aircraft. I have no issues with either version of Skybed. I have been on the A330 in business and it is not that much better, if at all, and I would rather a 744 and A380 than an A330 in any class any day.

You see we all have different criteria for judging things (wing First in HKG anyone?) and just because the collective think the product is poor doesn't mean the rest of us have the same opinion.

Subjective? But entirely relevant to some people.

You're absolutely correct - very subjective. I suppose I was thinking about the "droopy" skybeds on the 380's and the 2x2x2 (ie: not aisle access for all bar exit rows) product. Some really care about these sorts of things, some do not.

Just as some adore the A330 Business Suite J product - all aisle access, more privacy (at least in even row windows) and the like, yet they are not ideal for couples due to the staggered nature. Pros and Cons.

I think subjective is also, as I suggested earlier in this thread, going to be based on all aspects - such as a good crew, a light(or heavy) load, decent soft product, or issues with same (Grasshopper anyone?) or even menu options that just do not appeal. Plus traveling alone or with a companion, or even a group, will affect the impression.

I think most will agree that the skybed product is considered very old style in terms of what is considered de rigor for modern Business Classes (and EK have the same issue too, IMHO though at least there are singletons on the A380. UA on the 787 has a similar issue too (and their ghastly 8 across J on the 777 is a horror story for most, but I digress).

As always all opinions are valid since they're valid to the person with the opinion...

 

[JohnK]

As always all opinions are valid since they're valid to the person with the opinion...

But this thread is also valid regardless of whether we think the points raised are valid or not. As you say somethings are important to some people and not important to other people.

Persoanlly I am quite happy to continue travelling economy and apart from 747 and A380 don't get too caught up in the product offering.