Hi all,
I was an existing Westpac Mastercard holder and received an invitation to join Earth. The 0.99% balance transfer rate (which seemed to be offered to me in the blurb I received) was particulary attractive, and I quite liked the other features as well (not E+ though).
So I applied for the Earth cards and received them within a few days. However, there was no indication as to how to set up a balance transfer, so I phoned the 1800 info line quoted in my acceptance letter (which also seemed to indicate I could participate in a balance transfer). To my consternation, when I spoke to someone on the info line, they really hadn't a clue about it, and suggested that as an existing Westpac customer I mightn't be eligible for a balance transfer deal. The person asked me to fax (!) them a copy of my acceptance letter and they would get back to me.
Well I've been overseas for the last couple of weeks and haven't had an opportunity to see if Westpac has responded. Anyway, I've been less than impressed with their performance to date, and I am inclined to tell them to shove their Earth cards.
Anyone else experienced this problem with a balance transfer?