The Virgin Australia Newbie Questions Thread

[Supersonic Swinger]

Apologies if this has been asked before, but how long does it take for SQ flights to credit to Velocity? It is now over a week and nothing posted yet.

Thank you in advance.

 

[Ade]

Not sure if this is the right place to post this, so apologies if this is in the wrong place. Happy for the post to be moved to the right place as fit.

Hello all, I have a $50 credit remaining in my VA travel bank. I don't have any upcoming travels in VA. So if anyone would like to use the credit. Please let me know.

Edit: The credit expires on 11 Mar. So must be use on/before this date.

 

[Ade]

Not sure if this is the right place to post this, so apologies if this is in the wrong place. Happy for the post to be moved to the right place as fit.

Hello all, I have a $50 credit remaining in my VA travel bank. I don't have any upcoming travels in VA. So if anyone would like to use the credit. Please let me know.

Edit: The credit expires on 11 Mar. So must be use on/before this date.

This is now taken.

 

[mad_atta]

Is there a knack to changing seating assignment after check-in?

I'm on a MEL-SYD this evening and my upgrade bid just cleared (already checked-in online). There are a few seats available, but on app and website it's not letting me move seats.

Any way to get around this, other than waiting until airport / lounge and asking there, given the free seats will likely evaporate in the meantime?

[If it's relevant, it's a ticket booked by our corp travel agent rather than direct; and I'm using my Air Canada FFP rather than VA number, in case that makes any difference?]

 

[MEL_Traveller]

Is there a knack to changing seating assignment after check-in?

I'm on a MEL-SYD this evening and my upgrade bid just cleared (already checked-in online). There are a few seats available, but on app and website it's not letting me move seats.

Any way to get around this, other than waiting until airport / lounge and asking there, given the free seats will likely evaporate in the meantime?

[If it's relevant, it's a ticket booked by our corp travel agent rather than direct; and I'm using my Air Canada FFP rather than VA number, in case that makes any difference?]

call?

 

[Harrison_133]

I'm on a MEL-SYD this evening and my upgrade bid just cleared (already checked-in online). There are a few seats available, but on app and website it's not letting me move seats.

The app/website doesn't let you change seats once you've checked in.

You'll have to either ask staff or use one of the self-check in kiosks when you arrive at the airport.

 

[MEL_Traveller]

The app/website doesn't let you change seats once you've checked in.

You'll have to either ask staff or use one of the self-check in kiosks when you arrive at the airport.

Or uncheck-in! Then recheck.

That rings a bell from my commuting days.

 

[mad_atta]

call?

As a usual QF flyer, I'm so used to painful wait times with the QF Call Centre that I usually try to avoid that. However, in the name of research I gave that a try. No joy on changing seats - as flight is this evening, they told me it's under airport control.

Other impressions from the call, as someone who hasn't called a VA call centre in a long time:

• Having to sit through a tediously long recorded announcement about seating assignment and travel times not being guaranteed was fairly painful, and seems unnecessary
• Once that was done, actual time to call being answered was only about 4 rings. As a non-status member! Colour me impressed
• The agent I dealt with was friendly and seemed reasonably efficient. However there was a lot of noise and hubbub in the background, including what sounded like somebody singing or chanting? I'm not sure where the call centre is located - the agent I deal with spoke fluent but fairly heavily accented English - but overall impression was not particularly premium or professional. Still preferable to a long wait though.

 

[ols]

As a usual QF flyer, I'm so used to painful wait times with the QF Call Centre that I usually try to avoid that. However, in the name of research I gave that a try. No joy on changing seats - as flight is this evening, they told me it's under airport control.

Other impressions from the call, as someone who hasn't called a VA call centre in a long time:

• Having to sit through a tediously long recorded announcement about seating assignment and travel times not being guaranteed was fairly painful, and seems unnecessary
• Once that was done, actual time to call being answered was only about 4 rings. As a non-status member! Colour me impressed
• The agent I dealt with was friendly and seemed reasonably efficient. However there was a lot of noise and hubbub in the background, including what sounded like somebody singing or chanting? I'm not sure where the call centre is located - the agent I deal with spoke fluent but fairly heavily accented English - but overall impression was not particularly premium or professional. Still preferable to a long wait though.

It's the Phillipines

 

[MEL_Traveller]

As a usual QF flyer, I'm so used to painful wait times with the QF Call Centre that I usually try to avoid that. However, in the name of research I gave that a try. No joy on changing seats - as flight is this evening, they told me it's under airport control.

Other impressions from the call, as someone who hasn't called a VA call centre in a long time:

• Having to sit through a tediously long recorded announcement about seating assignment and travel times not being guaranteed was fairly painful, and seems unnecessary
• Once that was done, actual time to call being answered was only about 4 rings. As a non-status member! Colour me impressed
• The agent I dealt with was friendly and seemed reasonably efficient. However there was a lot of noise and hubbub in the background, including what sounded like somebody singing or chanting? I'm not sure where the call centre is located - the agent I deal with spoke fluent but fairly heavily accented English - but overall impression was not particularly premium or professional. Still preferable to a long wait though.

Agree with all points.

Intro message is annoyingly long, and applies even to elites, who I’m sure know it backwards by now!

‘Upon checking your booking’ is the phrase I remember the most

The agents are good at the basics, not so much if you have an issue that’s more complex, or goes off their script.

They refuse to escalate for example, even for example on issues of ACL, where someone with knowledge would be able to resolve the issue in a matter of minutes.

 

[mad_atta]

It's the Phillipines

Makes sense, though the agent I spoke to definitely didn't have what I would consider a typical Filipino accent (having spent many hours on calls to Manila....)