The Virgin Australia Newbie Questions Thread

[jrvk]

SCs always count from the day of the flight, so you'll be ok.

Thanks @RooFlyer.

I've been a OW stalwart due to where I used to work overseas and coming back home to Oz, but decided to diversify in the past year.

 

[ols]

I apologise if this has been discussed before, I couldn't find it via search.

On Friday 12 April, I had 999 SC in my Velocity account (i.e. 1 SC from Platinum).

That day, I took a work business flight from MEL to ADL, earning 55 SC.

That flight has still not posted in my Velocity account.

Today (Monday 15 April) I had 105 SC expire due to the 365 day calculation. They dropped out of my account at midnight on Tuesday 16 April. My account is now showing as 894 SC.

When the flight from last Friday finally posts on my account, how will my SC be calculated:

(i) from the day the flight took place - I will be Platinum, having earned 1054 SC to 12 April 2024; or
(ii) from the day it ultimately posts - I will be Gold, having earned 949 SC in the 365 days

Would be interested in hearing from any others that have experienced this, and whether it would be worth a call to Velocity if it is the latter situation.

You may have to call or email

 

[jrvk]

You may have to call or email

Thanks @ols - I'll update here when it happens (still not posted today yet!).

 

[jrvk]

Thanks @ols - I'll update here when it happens (still not posted today yet!).

Thanks @RooFlyer and @ols !

The flight from last Friday posted today, and I was automatically moved up to Platinum with a new review date of 15 April 2025.

 

[johnjones878]

Hello, newbie to virgin velocity and had a few questions regarding reward seats availability and points transfers.

I realise that family pooling requires all members to be at the same residential address, but what about straight transfers only? There was an old post last year saying it's not necessary (ala Qantas family transfers) but that was a month before the spate of account suspensions a month after and someone in the first page said Virgin also limits transfer to strictly family living at the same address even without using pooling.

With regards to reward availability for SQ seats on velocity, does SQ have separate buckets for their own Krisflyer award seats and alliance partners? If Saver seats are available on Krisflyer but not on Velocity would Virgin customer service be able to access those seats or impossible? Couldn't tell from older posts here and here.
Also if the route I was looking up on Velocity 330 days out already has no SQ reward seats available, does that mean they're booked out or there will be more released later maybe?

Thanks.