The Qantas multi-city booking tool is almost unusable

[Mattg]

The current version of the Qantas multi-city booking tool has never been great. But I really get the feeling that it's gotten much worse. Is it just me?

Like, I'm trying currently to searching for a multi-city reward booking with two sectors. When I click on the flights I want, the website just isn't pricing it, and therefore I cannot click "continue" to go to the next page. I've tried different browsers, going out and back in, etc. Sometimes I can select the first flight, but then the website freezes on the second page.



I believe Qantas might be working on a new multi-city tool, which would explain why they've stopped investing in the current one. But I can't even book a flight using the current one - that's kind of a problem.

 

[SYD]

It’s working for me but it can be temperamental. Sometimes I can’t even get the MC page to load (change browser usually fixes that) - but that’s not new.

I’m also seeing a LOT of:

HTTP Status 400 – Bad Request​

When there aren’t flights (I assume) instead of the sad plane “No flights” page.

But here’s one I just randomly searched.

 

[Wanderlust_tim]

I am getting the same HTTP Status 400 message as well, on every search. I would remove the almost from the heading - even the error messages are unhelpful.

 

[Happy Dude]

Yep I landed on the 400 - Bad request page every time last week while trying to piece together a domestic itinerary involving XCH and CCK.

I thought it had something to do with the ex-CCK leg which, if booking separately, requires being transferred to an "international site" (ie notified that CCK T&Cs and charged in AUD).

Good to know it's just a carp tool.

 

[Berlin]

It has always been temperamental and an upgrade would definitely be greatly appreciated. But I managed without any trouble to book a rather unusual reward destination and partner airline combination just this morning so it’s not ALWAYS not working. To my utter surprise, even the e ticket generated without issues in about 20 minutes or so. Must have had a lucky day!

 

[justinbrett]

I’ve found the error usually means something isn’t available or combinable.

Either search for a one way to confirm you can book it, or if it’s a flight from an airport not bookable, do a multi leg and put a SYD-MEL as the first and the other leg next.

The final step is find a good travel agent

 

[madrooster]

This is to do with the AWS outage... there's some backend elements that rely on AWS and associated services.

 

[Wanderlust_tim]

This is to do with the AWS outage... there's some backend elements that rely on AWS and associated services.

Hopefully a quick fix, thanks for the update

 

[Mattg]

This is to do with the AWS outage... there's some backend elements that rely on AWS and associated services.

Good to know. I’m sure I’ve had similar errors in the past though when there wasn’t an AWS outage.