I live in the Philippines and regularly fly back to Aus. On a recent 8pm to Sydney flight with Qantas, it was delayed 4 hours. I luckily rang the airline in the early afternoon and discovered this and so was able to warn some colleagues. I also asked if Qantas was intending to ring passengers to inform them of this and was assured they were doing this. When I arrived at the gate I found some friends who had been waiting for 5 hours for the flight. They had started talking to others in the same dilemma and not one person they spoke or any of the ones I informed, were contacted in any manner.
This is what I hate - the pat answers the airline staff give to queries... for exit rows (will not allocate an exit row seat until you check in and then you arrive hrs before all other passengers to find that none are left); for upgrades ("only if economy is full"; "your ticket doesn't allow it"; "not authorised to do that"); when your meal choice isn't available (and one FA offers you only chocolate as a recompense and then another FA gets you a business meal); not allowed on earliest connecting flight (for some strange reason so you are stuck in the airport)
Have to keep flying, so what can I do?
This is what I hate - the pat answers the airline staff give to queries... for exit rows (will not allocate an exit row seat until you check in and then you arrive hrs before all other passengers to find that none are left); for upgrades ("only if economy is full"; "your ticket doesn't allow it"; "not authorised to do that"); when your meal choice isn't available (and one FA offers you only chocolate as a recompense and then another FA gets you a business meal); not allowed on earliest connecting flight (for some strange reason so you are stuck in the airport)
Have to keep flying, so what can I do?