Just got approved online but didn't receive any confirmation email. Is this normal?
Yes that is perfectly normal. I have never received a confirmation email for any of my cards. You should receive the card and a welcome pack in a couple days.
Just got approved online but didn't receive any confirmation email. Is this normal?
I dont think that there is a set pattern. I did receive and email for mine.
When I merged mine i managed to keep all my gateway points and just get then moved to my ascent account. I think that is the case with most people, but I vaguely think I read here, one member had to transfer his gateway points away first before they let him merge accounts.Just checking, for people who have linked from Gateway to Ascent, do you need to clear the Gateway balance first before merging? Or they just move Gateway points to Ascent 1:1 before merging?
Anyone had success calling on weekends during day time? I forgot to call last night!
Just rang MR to merge my accounts and was told that I would have to transfer all my Gateway points out first. I will ring back another day and keep my fingers crossed.
What number are you calling? I called the MR number (1300363276) when I un-linked. Just tried that number to re-link to Ascent Premium and after keying in my passcode, it tells me on a loop 'this system is not available, you will be transferred to a CSR'.
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I just called to Amex and they said they will transfer my Gateway points into Ascent account, and then link my Gateway card (i.e. Explorer) to my Platinum Edge account. It was quite painless. I checked that the CSR was based at Philippines.
Now I just have to wait for 7-10 business days (standard response from CSR) for this to action. Fingers crossed.
Just called the number on the back of card 1800 059 388. Spoke to someone who is based in the Philippines, they were able to link the Explorer with the Platinum Edge and combine the total points together. They said it should be complete within 48 hours.