The Explorer Credit Card (New AMEX Card!) | Page 115 | Australian Frequent Flyer
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The Explorer Credit Card (New AMEX Card!)

Cynicor

Established Member
Joined
Jun 13, 2007
Messages
3,754
Ive been one of the lucky ones that managed to get mine merged on my frist call months ago,

It appears that its gettting harder or near impossbile to get the ascent and gatweay link thesed days

I have wondered if one day, down the track amex are simpyl going to say, ok we have fixed our systems and for those that have merged will have to unmerge them, or if you have both cards, they must be unmerged


are we on borrowed time for 2ppd on the ascent program with this card
It's still luck of the draw and no harder. Of 4 people who have called in the last 2 weeks, one is still trying (3 calls so far), 2 got it first call and 1 took 3 calls.
 

somebodyhere

Junior Member
Joined
Mar 15, 2017
Messages
41
Looking to see your thoughts on this one.

I have Platinum Charge, Platinum Reserve and Explorer.

At the moment both the Explorer and Platinum Reserve are linked to the Ascent Premium on my Platinum Charge.

Thinking of closing the Platinum Charge.

My understanding is that the Platinum Reserve will then have a standard Ascent rewards program.

Will the Explorer be linked to the Ascent rewards from the Platinum Reserve?

Or am I taking a huge risk of it going back to Gateway rewards?
 

somebodyhere

Junior Member
Joined
Mar 15, 2017
Messages
41
Looking to see your thoughts on this one.

I have Platinum Charge, Platinum Reserve and Explorer.

At the moment both the Explorer and Platinum Reserve are linked to the Ascent Premium on my Platinum Charge.

Thinking of closing the Platinum Charge.

My understanding is that the Platinum Reserve will then have a standard Ascent rewards program.

Will the Explorer be linked to the Ascent rewards from the Platinum Reserve?

Or am I taking a huge risk of it going back to Gateway rewards?
I answered my own question. Called AmEx and the overseas CSO believes that the Ascent rewards will have a new account number and my existing points will remain in the Ascent Premium account number (which can be moved across to the normal Ascent account upon calling up), and my Explorer will have its own Gateway account number.
 

SOPOOR

Established Member
Joined
Jan 12, 2009
Messages
2,874
A long shot but does anyone have a few loophole ideas


Looking to pay ebm insurance online.

They don't have a post bill pay. Don't accept PayPal. Only accept full payment via Visa or Master card.

Anyway I could be able to use Explorer card without paying fees or minimal fees
Ive come up with the same problem with Vic Car registration

went to post office and tried to pay off with some visa1 cards, ssytem wouldnt allow a partial,

tried online, no go with the partial payment,

whats everyone else doing?

seems silly to not be able to partially pay something importantn and expensive as car reg
 

churnandfly

Junior Member
Joined
Sep 18, 2017
Messages
10
It took me 4 calls to get them merged.
Then 2 calls to get my missing Explorer points added back after the merge.
Then 2 more calls to find out what's happened with my Platinum Edge points which disappeared once the Explorer points were added back (the PE points still haven't been added in, but it's a couple more days before she said to call back if they haven't appeared).
Both of my travel credits are gone (unless I'm looking in the wrong spot for them since the redesign? Not sure), which will require another call.
Also made 2 other calls about Shop Small credits not being granted.
It's been a mission, but every call has been pleasant.
Happy to report it's all sorted. Points are linked, missing Explorer points added to Ascent, missing Ascent points added back, travel credits (2x) now visible and the shop small credits were added manually. Despite the challenges, the AMEX CSRs have all been great to deal with.
 

Cynicor

Established Member
Joined
Jun 13, 2007
Messages
3,754
I answered my own question. Called AmEx and the overseas CSO believes that the Ascent rewards will have a new account number and my existing points will remain in the Ascent Premium account number (which can be moved across to the normal Ascent account upon calling up), and my Explorer will have its own Gateway account number.
I reckon the rep has it wrong, as usual. The points will devolve to ascent, and be linked to the reserve. The Explorer will remain on the ascent too. I wouldn't bet everything on it, but I'd go pretty hard on it.
 

wchiri

Member
Joined
May 28, 2014
Messages
107
Called up on a Monday at midday EST. Asked if I could link explorer with platinum edge, he said no worries. Got the process underway. 5 days later cards were linked, 2 days after that all points are on ascent program. Very easy process for me.
 

albyd

Established Member
Joined
Apr 7, 2011
Messages
1,842
I wanted to report back that my Explorer travel credit for this year has automatically shown up. Was previously broken with the link to Ascent Premium MR.

Glad I took the risk a few months back with Amex SYDNEY operative making the relevant changes for it to work automatically and keep me earning to Ascent Premium.

Now to spent my travel credits. I’m finding decent choice but places I want to stay at are not available on the Amex travel service. First world problems I guess :)
 

SOPOOR

Established Member
Joined
Jan 12, 2009
Messages
2,874
So... My first year as an Amex card holder is about to come up.

Absolutely loved the card and spent big on it all year.

Mine expires 25th Jan or there abouts. Which means the annhal fee and travel is coming up (I assume)
Other than cancelling which I don't want. Is there anything I can do to waive the fee.
I guess I could pay the fee. Sell the travel credit which won't negate it totally.

Could I threaten to cancel and waive the fee?
 

albyd

Established Member
Joined
Apr 7, 2011
Messages
1,842
Looks like there's been little joy reported on AFF lately.

When I last tried a few months ago, they did say no more than one set of bonus points per calendar year so if this is your only Amex, might be worthwhile giving it a shot with Amex closer to your renewal date.

I’ll try again shortly and report back if I have any joy as it’s been almost a year since Amex gave me retention bonus points without even asking to keep my Platinum Reserve open even though I hadn’t threatened to cancel it since it’s free with my Platinum Charge. Assuming that’s the bonus that disqualified me from a retention bonus on my Charge more recently.
 

NoName

Established Member
Joined
Aug 1, 2012
Messages
1,563
So... My first year as an Amex card holder is about to come up.

Absolutely loved the card and spent big on it all year.

Mine expires 25th Jan or there abouts. Which means the annhal fee and travel is coming up (I assume)
Other than cancelling which I don't want. Is there anything I can do to waive the fee.
I guess I could pay the fee. Sell the travel credit which won't negate it totally.

Could I threaten to cancel and waive the fee?


Your annual fee won’t be charged until the first statement date after your anniversary date. My experience has been that the travel credit for the 2nd year will show up after the anniversary date (before annual fee is charged). Use the credit prior to cancelling.
 

SOPOOR

Established Member
Joined
Jan 12, 2009
Messages
2,874
Your annual fee won’t be charged until the first statement date after your anniversary date. My experience has been that the travel credit for the 2nd year will show up after the anniversary date (before annual fee is charged). Use the credit prior to cancelling.
Thanks for that.
I actually do want to keep the card.. :)
 

SOPOOR

Established Member
Joined
Jan 12, 2009
Messages
2,874
took peoples advice and called up and asked nicely if they could waive the fee, due to the fee being too high,

and after 5 mins on hold the guy came back to me and offered me 30 or 35k points to stay,
so I happily accepted it,

apparently it was because I have so many supp cards (5) and im one of their top users.......

even though I only spend about 3-4 k per month
 

Plutonus

Active Member
Joined
Jan 22, 2012
Messages
809
Well I applied for Explorer as an existing cardholder last month, duly spent my $1,500, no bonus points as of yet (new gateway rewards account, never had gateway before). Just a data point for people.
 

daft009

Established Member
Joined
Feb 21, 2014
Messages
1,413
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Anyone with a really high spend on this card tried cancelling or fishing for free points? By high spend I mean 50-100k per month every month
 

Pointy Bird

Intern
Joined
Mar 19, 2017
Messages
91
Anyone with a really high spend on this card tried cancelling or fishing for free points? By high spend I mean 50-100k per month every month
My spend is 200k - 300k per month but I have not asked the question. I wonder how many "free" points they may offer me...
 

Dr Ralph

Senior Member
Joined
Jan 21, 2014
Messages
9,877
Qantas
Bronze
Virgin
Red
Flights
My Map
Well I applied for Explorer as an existing cardholder last month, duly spent my $1,500, no bonus points as of yet (new gateway rewards account, never had gateway before). Just a data point for people.
But you expect to get the bonus points?
 

Plutonus

Active Member
Joined
Jan 22, 2012
Messages
809
But you expect to get the bonus points?
I wouldn't say I expect the bonus points in the context of entitlement. Previous posts in the thread show that many people with existing cards still got the bonus points, so I was hopeful the same would happen to me. If it doesn't, so be it - AMEX have provided exactly what they said they will.
 

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