The definitive thread on Qantas IT gripes

[Daver6]

Not exactly and It gripe but not sure what headrest should be stored in row 1 of a 737. Perhaps folks have been putting their heads on the footrest which explains feet on bulkheads?

 

[Steady]

Seems a bit harsh to me- he is a national hero - isn’t he?

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[RooFlyer]

Seems a bit harsh to me- he is a national hero - isn’t he?

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Just in case anyone needs it. The read is worth it.

12ft

 

[drron]

Seems a bit harsh to me- he is a national hero - isn’t he?

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Probably not harsh enough.
Though there is a warning in that article for QF shareholders.

But on June 1, Joyce sold 92 per cent of the Qantas shares he owned, raising $17 million (to buy an apartment that only cost $9 million) and taking him well below his minimum shareholding requirement. Qantas chairman Richard Goyder allowed this like he’s allowed everything else.

Joyce dumping his Qantas stake before he’s even left – more than anything else – lights up the discrepancy between what he says and what he does. Joyce has more than enough other wealth with which to fund an apartment. Why would he sell his Qantas shares if he genuinely believed that “the future for Qantas has never looked better”?

 

[albatross710]

MrsA (bronze) & I(gold) are heading to Hobart on a points redemption.

BNE-HBA 717 Row 9 - "Standard seat' , no charge for MrsA
HBA-SYD 717 Row 8 - "Standard seat' , no charge for MrsA
SYD-BNE 737 Row 9 - "Standard seat' , $10 charge for MrsA

The extra charge on the last leg doesn't get indicated until I hit Accept to complete, the system thinks about it for an extended time and then takes me to a payment screen.

Of course, I didn't compete the payment, tried again and same result.

Now, today, same process, no charge for Mrs A and we are all set.

Something is inconsistent int he way the system recognises the link between us.

 

[BD1959]

Something is inconsistent int he way the system recognises the link between us.

Oh, I don't know, sounds pretty standard based on my marriage!!

Regards,

BD

 

[albatross710]

Oh, I don't know, sounds pretty standard based on my marriage!!

Regards,

BD

ah, so QF has adopted a natural language model...sometimes you get things for free, sometimes you have to pay no I understand!.

 

[JohnM]

Well, I have a nutty situation.

Flying PER-DRW tomorrow on the whY-only QLink A320.

We were default seated in 3A,B but at T-80 I switched to 1A,B. That selection has been showing on the webpage and in the app since making the change.

Check in using the app and after it syncs, we are 3A,B.

Login on a web browser and it still shows us in 1A,B:



Login to EF and this is what shows:


Bizarre.

Given recent strange happenings, maybe a 'tech crew' is now in 1A, with 1B blocked.

At least 3C seems to be blocked.

 

[RooFlyer]

Bloody Tech Crew are popping up everywhere!! Watch out for them in the lounge .

 

[Daver6]

At least 3C seems to be blocked.

Not even QF would make another pax sit next to you

 

[JohnM]

Not even QF would make another pax sit next to you

But I'm in 1 or 3A; PJM is in 1 or 3B. Now, who would not want to sit next to PJM.

 

[albatross710]

Well, I have a nutty situation.

Flying PER-DRW tomorrow on the whY-only QLink A320.

We were default seated in 3A,B but at T-80 I switched to 1A,B. That selection has been showing on the webpage and in the app since making the change.

Check in using the app and after it syncs, we are 3A,B.

Login on a web browser and it still shows us in 1A,B:

View attachment 340955

Login to EF and this is what shows:
View attachment 340943

Bizarre.

Given recent strange happenings, maybe a 'tech crew' is now in 1A, with 1B blocked.

At least 3C seems to be blocked.

From this we know that there are redundant sources of seat data presumably to make app/web responses faster or to reduce network traffic.

So which would be the system of truth?

 

[ozmouse]

Still waiting on change to reward booking ticketing after 72 hours. this is have second call to plat line for escalation.

 

[ozmouse]

Still waiting on change to reward booking ticketing after 72 hours. this is have second call to plat line for escalation.

still waiting on ticketing change 1 week after amendment. Second call to plat line did nothing. (was not hobart, cause there was an absolute party going on in the background). Called again yesterday, 20 min wait. 20 min on hold, awaiting ticketing reply. then told they would call back, which they did 4 hours later saying all done, still no email. no call back. on phone again ... 4th go.... straight thru no on hold. but i think it is the same person, as she certianly did not go thru all the questions she asked the first time.... so could be a HUACA scenario very soon.....

 

[JohnM]

Well, I have a nutty situation.

Flying PER-DRW tomorrow on the whY-only QLink A320.

We were default seated in 3A,B but at T-80 I switched to 1A,B. That selection has been showing on the webpage and in the app since making the change.

Check in using the app and after it syncs, we are 3A,B.

Login on a web browser and it still shows us in 1A,B:

View attachment 340955

Login to EF and this is what shows:
View attachment 340943

Bizarre.

Given recent strange happenings, maybe a 'tech crew' is now in 1A, with 1B blocked.

At least 3C seems to be blocked.

Update on this, related to the return DRW-PER, and just about as bizarre.

Strangely, when I booked these A320 QLink whY-only flights in October last year (as a WP then), I could only choose row 3 PER-DRW (as expected), but I was able to choose row 1 DRW-PER. That was odd in itself.

I selected 1A,B and there it sat - until about 3 days out when I checked to find we had been moved to 4E,F. I could select 1A,B so I moved us back to there. But, again at the moment of syncing online checkin, we were placed in 2E,F.

On both flights I noticed that 1B was unoccupied. I can't see why, but could it be that is intentional? 1A-C are right in the doorway, with no bulkhead.

Both flights were probably 80% full.

If 1B is somehow excluded unless really needed, why let it be selected only to be bounced at the last moment?

Another interesting observation: the DRW-PER flight could never be brought up on ExpertFlyer. It always returned an error message to the effect that no such flight exists.

Weird...

We're going back to DRW in a couple of weeks. I currently have us in 3A,B. At T-80 I'll see if I can move to row 1 - but I'll try 1E,F to see whether that fouls up at checkin.

 

[ozmouse]

still waiting on ticketing change 1 week after amendment. Second call to plat line did nothing. (was not hobart, cause there was an absolute party going on in the background). Called again yesterday, 20 min wait. 20 min on hold, awaiting ticketing reply. then told they would call back, which they did 4 hours later saying all done, still no email. no call back. on phone again ... 4th go.... straight thru no on hold. but i think it is the same person, as she certianly did not go thru all the questions she asked the first time.... so could be a HUACA scenario very soon.....

another 24 hours.... no ticket. went thru same process as previous, requesting immediate ticketing. no luck, told not for immediate travel (i start my travels on saturday, but this tix is return sector). Progress made was my credit card charged $2.41 for fx charge yesterday, but still no points removed for change fee nor tickets. waiting on hold to plat line 5th call now....

 

[ozmouse]

another 24 hours.... no ticket. went thru same process as previous, requesting immediate ticketing. no luck, told not for immediate travel (i start my travels on saturday, but this tix is return sector). Progress made was my credit card charged $2.41 for fx charge yesterday, but still no points removed for change fee nor tickets. waiting on hold to plat line 5th call now....

5th call - 20 mins on hold - no issues with tix, asked supervisor for immediate ticketing. resolved in 2 mins, quick email sent. thank you qantas.

 

[ozmouse]

5th call - 20 mins on hold - no issues with tix, asked supervisor for immediate ticketing. resolved in 2 mins, quick email sent. thank you qantas.

received email stating Confirmation and E-Ticket Flight Itinerary with logos attachements et al. no e-ticket number on that doc. the amedeus text email does. be careful out there folks.

 

[ozmouse]

received email stating Confirmation and E-Ticket Flight Itinerary with logos attachements et al. no e-ticket number on that doc. the amedeus text email does. be careful out there folks.

just had courtesy call from person i spoke with yesterday, whom stated would call back when ticketed after i requested it, to check for my email as it had just been ticketed. i stated i had already received documentation after my 5th call this morning, and that i had received amedus eticket during phone call, and that auto generated documentation is missing e ticket details. She said, no it had just been re-ticketed 3 minutes ago, and to wait and check email again. nothing. We then got into abit of a stand off when i said i was not able to spend anymore time on this, and she said she can not help me if i could not wait. I said im fine with that, and she should get to the long queue of other disgruntled premium customers.
PS... when i go to do copy itinerary from my booking from qantas website, it still generates documentation without etix number. hmmm... now im worried....

 

[CMA222]

I tried today to book SYD-MEL-AKL-MEL-SYD in J in November. Three times I selected flights, seats etc and then each time when it moves to the payment page it says "An error appears to have occurred, page cannot be displayed". On the fourth attempt [while waiting on the phone for "Customer (lack of) Service which as a WP was still not answered after 15 minutes] I note the Business Saver fares for the flights I wanted are no longer showing, and only full price J fares are available. I decide to look at availability on AirNZ and give up on QF and while I am searching, an email arrives from QF saying "we are holding a booking with ref xx_ and you can pay for it by clicking "Confirm your booking'. I click it (hang up from waiting on the QF phone line) and the flights and fares are what I wanted but all the seat selections and associated information has gone. I grab the flights and fortunately the payment process works. I almost immediately receive my E_ticket. With a system that makes it so difficult to book and pay for flights, why does anyone bother with QF (other than the lack of alternatives).